Geek Squad in Pasadena | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Very Bad service. I bought a Dash Cam in 2022. Someone named Cory installed it. He talks very rapidly. I could barely understand him. But I put up with him and did my best to try to understand him. I paid a substantial amount of money for the installation service.

My Dash cam stopped working a few months ago. I called the store. The first person with whom I spoke, Arron, was very helpful. He found my purchase receipt from 2022 and emailed me a copy.

I think asked Arron to put me in touch with the service Department so that I can set up an appointment. He forwarded the call to the service dept. Cory answered the phone. He identified himself. He was talking so rapidly that I could not understand him. I said “I am sorry, I did not understand you.” Corey did not try to talk more clearly. He had the audacity to hang up the phone on me! (No, he would not have known it was me. A long time had passed since he installed my dash camera).

I tried calling back about 5 or 6 times that same day. No one picked up my call. I then had to put this matter on the back burned because of other demands in my life.

I just tried to call Best Buy in Pasadena after having this on the back burner for several months. I spoke to live chat. After several minutes of explaining myself, live chat said they were sorry they could not help. Then I tried calling the store several times. Each time I was put into some automated system. I spent over an hour. I called back several times trying to get through to a live person. When I finally got a live person, the person said he was from Asia. He could barely speak English. He did not understand or empathize with my frustration. He did not help. He just took my number and said he would have someone call me back.

I need my dash cam to work. I need to feel safe when driving. It is impossible to get through to the Pasadena store. Prior to purchasing the dash cam in Pasadena, I drove to 2 other Best Buy stores who said they did not sell dash cams.

This has not been a good experience. I do not recommend buying anything from Best Buy. It is impossible to get hold of them. You get put into an automated system and are never able to speak to a live person. It feels like once you purchase a product, they no longer care about servicing you.

They do their job

I left the above feedback a year ago, but let me say more. This general Pasadena is my store, but also my feedback relates to online experience too. It’s general.

Geek Squad is one of the best services available. They are easy to reach and provide excellent services. I have been a loyal customer of Geek Squad for ten years, and I have no complaints. Thank you for your excellent services. My money is well spent.” The funny part is that I keep telling single women to buy things at Best Buy and ensure they have their membership. It’s been a great experience

We bought a GE profile stove/oven from Best Buy. It’s only six months old and has never worked correctly. It has a gas leak due to a faulty, igniter. It is dangerous. Turns out, GE said this model is defective. We have had Geek Squad come out 4 different times. We have had GE come out and it is still not fixed. Best Buy will not replace it. @GE @GEproud won’t replace it even though it’s dangerous, and under warranty. Don’t buy GE. Don’t buy appliances from Best Buy.