Geek Squad in Saint Cloud | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Our Washer was purchased in Feb 2016 and broke down a few weeks ago. We called #GeekSquad for #warranty service on 11/18/17. The first time they sent a tech out, they told me the wrong time so we were out of town. The second time they sent a tech out, they had the wrong address taken down so said they couldn’t come out or the warranty would not cover. The third time they sent a tech out, he wrote non-conclusive notes that “rear tub bearing noise inst cust we wont service this”.

All three times, we have taken half-days or entire days off of work to be home for these technicians. We are now being told they need to send a tech out a 4th time to get more conclusive notes to see what would be covered under warranty, taking ANOTHER day off of work. NOT ACCEPTABLE!!!!!

Every time we call #GeekSquad we get a run around. They send a ticket to a third party (the warranty company) who initiates a 4th party (the repair company) to pick up the ticket and schedule the repair. It takes days to get any answers.

DO NOT RELY ON A WARRANTY FROM #GEEKSQUAD to make your purchase decisions!!!!

The 20 minute free geek squad session to help us with new iPad questions was not helpful at all. Person who was “helping” us commented that she doesn’t know Apple. What the heck… I like Best Buy and had never had issues before- this is the first time we had a geek squad session- I wasn’t impressed. Ended up being told to call Apple. Wasted 120 mile trip. Also asked about them opening up my Macbook laptop to remove rice (glass water on keyboard- didn’t think that the rice would get into the crack by hinge area-but computer still works but with some keyboard issues due to the rice). They said they won’t since it is out of warranty…why won’t they do it for a fee? Strange. Will bring to a local computer guy instead…. and maybe he can answer our iPad questions too. Learn your products please.

I had set an appointment to get my iPhone replaced seeing Apple Stores have all been closed and it was obvious that handing down this service work to the Geek Squad, at least at this location, was a big big mistake. The gentleman who helped me walked away half way through helping me and nobody knew where he went and they couldn’t find him. Waited an hour and was told they couldn’t unlock the phone because Apple is too strict on what they’re allowing the Geeks to do to customers phones and I left with no resolution. At one point a customer with a Geek Squad service contract came in and was helped while my situation was put on hold. I won’t be returning to any Best Buy in the future and shame on Apple for allowing this crew of degenerates to take on this workload.