Geek Squad in Sherman | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Does only one employee work here at a time?!?! I was 40 minutes early for my appointment because I had hoped to get some other stuff done early because of storms coming in. Woman ask me what time my appointment was, I told her. She ask my problem. I said I just need to check it in and leave it. The quick fix from last time didn’t stick. She said great give me one second and disappeared to the back. A different woman came out and told me since I was early I would be treated as a walk in and had to wait. I told her the other girl said she could just check me in real quick. Nope she was ugly about it and made me wait! I sat there for 20 minutes! Why do we pay so much for total tech support yet they can’t afford to pay enough help?!?! No one has customer service skills any more.

Just had to hop on to give a 5 star review and let people know about the awesome experience I had. I got in touch with Justin to work out an issue I was having on a set of beats. He got me squared away. Randomly I heard him talking to another customer before helping me about their computer. So I told him about the one I purchased and was having an issue with. I gotta say. He made it extremely easy. Took care of my issue and got me back to handling my business ASAP. I truly appreciate his help and he is a huge reason I will continue to use total tech and the geek squad. Thank you Justin

Don’t go here!!! I would give a zero if I could. Samsung sent me here. They aren’t trained well. Lost all my precious memories. didn’t fix my phone issue and gave me bad information. The manager of the store was a very nice very young man. He could do nothing but apologize. Doesn’t bring back my lost memories. All because the employee didn’t know what he was doing. He wasn’t an android guy. He should have refused to touch something he knew nothing about.