Geek Squad in Sugar Land | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I have used geek squad for years but I am thinking of canceling my membership. I took 2 laptops in for service and setup. When I went in to pick them up I had to wait 30 minutes to get checked in. I had an appointment but there were only 2 people working and 5 people waiting to get checked in. There was no since of urgency. When I confronted the store manager about the problem he found 3 employees in back to help but I was still going to be late to my next appointment. When I did get served the employee did not know how to pull up the work notes or close everything out. WHY DO YOU MAKE APPOINTMENTS IF YOU DON’T KEEP THEM OR INFORM THEM OF THE TIMING ISSUE? It took an hour past my appointment time to pick up computers. WHAT BAD CUSTOMER SERVICE.

Understaffed and poor service. Even after speaking to a manager for assistance with a gaming purchase, nobody showed up to the gaming department. The manager just stood by the front door engaged in another conversation with another employee. I walked right past him when a left the store and he didn’t even notice. They weren’t busy. This store will be closed soon.

Could not even get past the “phone person” to get a question ask. Had to get in front of the computer that I have question on, or they couldn’t help. and what let them enter my computer before I ask a simple question. No wonder Best Buy is closing stores left and right. Good bye is all I got to say.