Geek Squad in Antioch | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I called the Geek Squad regarding my flat screen tv and if they do repairs? I was told yes but I would have to bring it into the store. After, going through the trouble of removing my TV from the wall and taking it up to the store I was told by a very motionless and uncaring customer service guy that stated they don’t fix TV’s. However, I called them twice and checked the website before going through all the trouble of taking my television off the wall. I’ve delt with this guy twice now at the Brentwood store and he’s been not helpful in both cases.

Took laptop in for cleaning ended up having to replace hard drive old one was going out. Had cleaned up so kids could use for school unfortunately after replacing hard drive now have no access to touch screen On the lap top have called Store and spoke with support and not able to get corrected. When calling store told to contact online support which they have tried also advised from online to contact them In store they may have forgot to install the hard ware for touch screen to work. Now I’m stuck with a laptop that doesn’t fully work

They always get the job done, and in this case, troubleshooting my laptop and verifying the viability of the installed anti-virus security systems effectiveness when I was thinking otherwise was the reassurance I needed. I just feel they are shorthanded. One has to make an appointment to bring in the device and another to pick it up after it’s been paid for and notice provided to customer of task(s) completed. Cost efficient for them and an incentive to use their online service, which is even far more cost efficient for them.