Geek Squad in Beaverton | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I showed up 10 mins early for my geek squad reservation. Was asked by a best buy employee if I had a reservation, said yes and then the person simply walked away without anymore communication. Once the geek squad agent was free, he asked me if I had a reservation. I replied that I did. He asked what time and I said 3 (it was already 3:15) then he proceeds to talk to another couple that had been waiting without a reservation. Finally calls me up to the desk and calls me sir. I am a very visibly pregnant woman, but whatever. He grabs my laptop and has me sign a paper and then my two year old says “thank you” very loudly about 7 times and the guy doesn’t respond to her at all. I found him to be very rude. Also, when I got home, I found that one of the apps I had asked to be installed was not installed and that was not addressed when I picked up the device. I figured that out, but this store might need a little customer service workshop in how to politely handle their customer load. I get it, you’re busy and rushing… but choosing to take out your stress and frustation out on a total tech member (or any customer for that matter) is not the way to go. Also saw two more agents go in and out of the back area without acknowledging customers or helping out their team members. It just seemed disorganized and the agent that helped me was clearly overwhelmed and getting no support. Not an excuse for how we were treated, but I’d guess that’s not how people have been trained to handle customer service duties.

Scheduled my car stereo appointment for 8am two weeks ago. Arrived 15 minutes early to their ‘installation bay’ area with no sign of what to do next. Walked up to the door with a sign that says you must have an escort to be in the area. Confused, I knock anyways and nobody answers. I walk back to my car and contact tech support on their website because the store does not open until 10am so I have no one else I can reach. After 15 minutes tech support receives all my information and tells me that the appointment is actually at 10am because that’s when the store opens. Frustrated, I drive home for an hour before returning at 10am. I wait until the store opens so that I can talk to an actual human being. She radios in the geek squad and I drive around to the back again. The garage door finally opens and I am told that I missed my appointment and that they’ve been waiting since 730am. And they didn’t even think to call me in case I was waiting outside? They asked if I wanted to reschedule but instead I wanted a refund. Drove straight to Car Stereo City and they were able to install same day for $15 less. I will never go back to Best Buy.

Ridiculous business model. You can’t just come in and drop off something for repair. I understand they might be helping another customer – that’s no different than a grocery store where you just don’t get to walk right up to the front of the line. I’m an adult, I get that. But rather, you have to make an appointment JUST TO DROP OFF something. Utterly ridiculous. I’m not wait I’m not waiting 45 minutes just to hand something to someone out of counter because I didn’t have an “appointment.” Sure glad that if I feel like getting a coffee I don’t have to call ahead to Starbucks to make an appointment. No wonder the reviews are so poor