Geek Squad in Bradenton | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Took my 7 month old HP laptop in to Geek Squad at Best Buy after I did a reset my speakers stopped working. Left it for diagnostics thinking that the drivers didn’t load upon reset. Paid $180 for them to tell me there was something stuck in my computer headphone jack and if I wanted it sent out for repairs it would cost 89.95 plus repair charges from HP. That could run upwards of $500 since it was not a computer malfunction but something I must have caused. What a crock of manure. First off I have never used the headphone jack and don’t even own a set of headphones. So not sure how anything could get stuck in the jack. I was also told something could have broken loose and damaged the speakers from inside or that something could have gotten inside the jack when I transported it in my new laptop bag. What are the odds of that. Probably 1 in a million for something to roll into that tiny hole. I questioned the fact that a Geek Squad tech didn’t cause the problem when doing diagnostics. On the bright side I got a refund of my diagnostic fee but will never use Geek Squad again nor will I purchase anymore computers from Best Buy. My best advice is to take your computer repairs elsewhere…..no wonder they only have 3 1/2 stars in their reviews. I didn’t even feel they deserved 1 star.
UPDATE – Contacted HP Customer Support. They did their diagnostics for free and determined something is wrong with my operating system. Since its under warranty they sent me the shipping kit and prepaid label to ship computer to them. Also free is the return shipping. Just shows what a rip off Geek Squad is trying to charge their customers $89.95 for them to ship for repair.

I took my 1 year old laptop to Geek Squad at Best Buy. The issue was two fold my email was taking FOREVER to sync and was causing me to restart the entire system. Upon restart it was then taking 20 minutes to get the laptop to connect to my internet. So on Friday afternoon I took it in to have them diagnose the laptop. I have a service contract I pay yearly for this service. Unfortunately I got Phil at the counter. Who is probably the most inept, non informed person in the store ( maybe the entire state). Phil began by telling me I needed to get with my email provider, then whoever hosts my companies website. Finally he suggested I get with my IT department (who sent me in to Geek Squad in the first place). Apparently Phil wanted me to see anyone but him. Which in my opinion goes against the entire program and promise I paid for when I signed up for their service. This is my second experience with Phil and had basically the same result, take this problem elsewhere. In leaving the counter I went to the computer section and bought another laptop. This purchase represents my third laptop purchase from this very store in under a year. Best Buy be on notice! Because of the promises and non fulfillment I will not buy one more item from your store. I want you to know that customers like me who spend a bunch of money on devices and electronics do not appreciate the Phil’s in our lives who we pay you to hire. DO NOT BUY FROM BEST BUY OR GEEK SQUAD!

Look, these are nice people, it’s a shame they work for this company. I know it’s not that big of a deal to say I will never use this place again, they will find another customer, no problem. I will say missing calls or sitting on hold and then going in person and still not being able to get a report of what’s being fixed on my laptop is insane. I just wanted my computer screen fixed and wanted to know what else the estimate was including. They couldn’t tell me, in person and couldn’t reach them on the phone. I was told I got the screen fixed and a new keyboard fixed when it was done. Didn’t want or need the keyboard and if it had brought down the price I would have loved the option to say no to specific things like. If you do use geek squad, also plan a fair amount extra in taxes because Geek squad doesn’t want to tell you before hand the full total with taxes. The cost was nearly seventy dollars more than my original estimate. I’m not saying its the worst place in the world just saying, you should use Hurricane Computers in Bradenton over any geek squad anytime. Better customer service and better prices!