Geeks On Site in North Potomac | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

DON’T TRUST THESE PEOPLE – I had a problem with the administrator password for a relatively new computer. I called Geeks on Site and they noted they could only reformat the drive and reinstall the operating system. I said fine and they took the computer and said they would be back on Sunday morning between 9 am and 11 am to return the computer. At 11 am I called and left a message. At 11:30 am I called and they hung up. I called back and the person on the phone told me I couldn’t have had an appointment because I wasn’t on the board. After a bit they called to tell me that yes, my tech had said he would return the machine but he shouldn’t have done that because the computer wasn’t ready. That night I received a call telling me my hard drive was bad and it would cost an additional $375 to put in a new hard drive. Since the hard drive wasn’t the issue when they took the computer I refused. On Monday evening the Geeks on Site tech returned the computer. I booted it and it was fine, including the bad hard drive. My son has a math helper in high school who was there when the computer was dropped off. Will, the high school student, looked at my computer and asked if he could take a look. So I let him. In fifteen minutes he had recovered the admin account and the computer is back to normal. Geeks on Site wanted to charge me $500 to fix a perfectly good machine. As it is, I have to pay $124 for the privilege of experiencing their incompetence.

They showed up at my house and looked at the computer for a minute and took it with them with a promise to call the next day. Two days later I got a call stating that my repair would cost $250.00. My assumption was that this was addition to the $124.00 that I was told gave me an hour of service. So my total cost would be $374.00 was out of line for the value of the laptop. I requested that my laptop be returned which would still cost me the $124.00 and my hour of service should have taken place as I expected that the computer had been given a good going over and I would get a diagnosis of any problems. The fellow shows up with the computer and he told me with a laugh, that I should have let them repair the laptop that wasn’t I told that the entire cost would have been $250 and not the $374.00. I told the fellow that this was not funny and I felt taken advantage of at the $124.00 had provided me about 5 minutes of their time. I booted the computer and realized these guys had done nothing to my computer! The same browsers were up from where I left them when I experienced a problem. I WILL NEVER USE THESE PEOPLE AGAIN AND I DO NOT RECOMMEND THEM!

DO NOT USE THIS COMPANY!!!! Ripped me off for $375! Tech’s English difficult to understand. He took my computer (apple) for 6 days only to return it to me in worse shape. Did not install most up to date operating system, lost a year’s worth of my photos and computer was still slow. I called to complain, zero help and zero follow up. Do yourself a favor and call Apple. I have spent 3+ hours now on phone with them and they are the only ones who know what they’re doing. So disappointed