Gorrell’s Computer Services Inc in Lexington-Fayette | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I have a malfunctioning printer. Called Epson, they said take it to Gorrell’s. I called to double check the covid protocol and to make sure they would fix it, and after a lengthy conversation I was told it was most likely the logic board and to bring it in. Even given the price for the part and labor. After driving 20 minutes during our lunch break, I was told that the technician “didn’t want to work on it”. Not that he couldn’t, but he didn’t WANT to. Claimed it was because the printer model I have doesn’t screw together but snaps together, and if something breaks trying to take it apart or put it back together he’s responsible for it. Fine, however, why was I directed twice to take it in? The woman who helped me was kind and offered to call epson to see if they could ship it, but after waiting 15 minutes for her to look it up I had to go back to work. I am now tasked with finding a new place to repair the printer (Update: I found one and the place gladly accepted my business). Completely furious at the time wasted and poor professionalism by the technician.

Called several computer services to fix my two home computers. Gorrell’s was the only service that would do in home servicing. Michael was everything I needed in a service tech. Gorrell’s is now my computer service center which I can recommend to anyone in need of competence and civility when in need of help with their computer.

They have always been able to help me with my computers no matter the problem I have. Paul is quick, reasonably priced, and very easy to work with. Fantastic customer service! I would recommend them to anyone!