Hi-Tek Communications – Metro by T-Mobile – pcs in Berkeley | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Update: This place did eventually repair my phone since they had had these conversations with me and made promises specifically about this scenario. It wasn’t ideal since I had already had to buy another phone, but I do want to be fair to them that someone attempted to honor that promise in some way when I went in person a second time.

TL;DR: Return policy promises not honored.
I bought a used phone here and was told at the time that if there were issues with it I could return it, at least for repair or replacement. I was told that the phone I got should be water-resistant (it was an iphone 11) and decided to get it, even though a used phone is a risky purchase, based on the fact that they would accept returns for 8 weeks if it wasn’t working properly. This phone started being wonky shortly after I got it and stopped working about half way through my trip (I think due to the general dampness and humidity, which I was told it would easily stand up to), but when I brought it back I was told “there’s not really anything we can do for you” despite the promises of the guarantee I had been given when I purchased it.

Also, these are just phones purchased from Amazon and re-sold at a significant mark-up. Amazon extends a guarantee where refurb phones can be returned, but this store does not seem to extend the same guarantee to its customers. The people who work here are friendly and it seemed like a nice shop to me, I just ultimately wasn’t dealt with fairly, unfortunately. I encourage anyone shopping here to get any promises for returns or guarantees in writing, which I foolishly did not do.

The good people that at this store make it a great experience. They might not have the biggest selection of phone covers or glass screen protectors but they’ve always been very honest and super helpful to me every single time I’ve gone in there.
On rare occasions there’s a little bit of a line where people are paying their phone bills or getting a new phone but most of the time you can just walk in and get great service.

These guys are keeping it real, real helpful!

Great place for phone repair. These guys have helped me out twice at a reasonable price. They repaired my iPad screen flawlessly. I also had a SIM jammed in a Google pixel without a SIM drawer and they got it out for me! They do good work and won’t break the bank.