HomeTown Tech in Ames | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Very friendly staff, and well communicated. Unfortunately couldn’t fix my laptop as it needs a new motherboard that is impossible to source (even other repair places have come to the same conclusion). What I am VERY dissapointed by is the condition of my laptop after the attempted repair. There are scratch marks ALL over the top of it. These were not there before, and you can tell that due to the similar scratch that’s on their repair sticker! Hopefully they don’t do the same to other products that they can fix, but it’s still bad to do this to anyone’s items. The scratches are completely avoidable and honestly unprofessional. Please be aware of this. I was going to give more stars for the rest of the service, but if this is what I could expect bringing in a laptop or item that is repairable, and getting this back, is really bad. And I understand that there is a damage waiver, but this is just showing negligence for customer items. Would likely choose another repair shop if I have any other repairs unfortunately. But props to Laura cause she was very nice and friendly! Also, thankfully they didn’t charge me for the diagnostic either since they couldn’t fix it, that is a very nice way of doing business! I did not confront them as I I do not intend to use this laptop anymore.

I brought in a hard drive that had blown circuit board following a power supply mishap. I was told there were some things they could try, and I’d hear from them in a week. A month or so later, I began calling and leaving messages with no response. I was able to get a hold of someone eventually and was told they would have the tech person give me a call back. I waited a few more weeks, and began calling to leave messages again before giving up. On a whim I called again in May, 5 months after bring in my drive, and was told they had several drives on hand that weren’t labeled, so they had no idea which one was mine! At this point, I wasn’t even sure which size drive they had, but I guessed 3GB. I probably should have picked up the drive then, but against my better judgment, because I was told they were almost able to access the drive using software, I told them to try again and get back to me. Of course, I have not heard from them again. At this point, they can keep the drive. I’m not sure there is anybody working there, and if there is I would not trust them with my hardware.

This place is truly amazing. I called Laura with some questions I had about voice to text and external hard drives. Not only did she answer my questions without hesitation she researched sires for me to review to learn the skills needed and sent them to me personally in an email!. I live out of town but drive to Ames just because I trust them so much to work on my computer and assist me with my computer questions.