iGSM Wireless – Cell Phone Repair – Electronics Repair -iPhone Repair – iPad Repair in Kirkland | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I had a cracked screen on my iPhone 12 and located this company online to help with replacing the screen.
They replaced the screen in 30 minutes and on pickup I noticed a popup message that appeared on the phone that indicated “Unknown Part”, which they told me that the message would go away in 45 days, which I believed and later learned it was a lie. It was explained by and documented from Apple that the part installation was incomplete, replaced with a nongenuine part, or was installed on another iPhone previously.

Then, in 2 and 1/2 weeks, I started to notice a blue line that appeared on the screen.

I called and talked to JT manager / owner and he immediately accused me of causing damage to the screen, which I never caused any damage to the phone after the screen was replaced by iGSM Wireless. JT did not offer to do an inspection of the phone, only in his words that “you” must have caused damage to the phone. He asserted no evidence or ability to explain his justification for the blue line, only that he has been doing business for 20 years and that I caused the damage. I asked about the warranty policy, which he rudely begin reading it word for word and not letting me speak. JT is a very rude individual, and has no customer service skills, empathy, kindness or consideration for a dissatisfied customer.

After not making any progress over the phone, I offered to bring in the phone for him to inspect. He was not willing to do anything, so I figured it would be a wasted trip.
On location at iGSM, I had the worse customer service experience of my lifetime. JT was at the service counter when I arrived and immediately upon greeting him and presenting the iPhone he started by accusing me of causing damage to the phone. I asked for him to explain and he stumbled to search for a few minutes trying to find damages to the screen, and then proceeded to point out an area on the phone to claim it was cracked, but no visible crack could found or damage to the phone could be found.

He did not offer to inspect the phone professionally and refused to do anything and told me that I can approach my credit card company to get a refund, and that he was not going to fix or give me a refund on the screen. Therefore, I left very frustrated and bewilderd with the blue line that they caused.

I figured that if the popup message was still on my iPhone I would consult “free of charge” with Apple Support to inspect the phone and explain the message that indicated “Unknown Part”, as I mentioned above.
Apple Support inspected the phone and concluded that the message was valid and that the Blue Line was caused from the screen replacement with iGSM Wireless. “Most likely it was not installed correctly or it was installed on a previous iPhone and was a recycled part”. iPhone support said that the message would not go away in 45 days, which they claimed was a fraud statement for them to complete the transaction to take my money.

I usually don’t take too much time to post a review but this business deserves recognition in so many ways. I had a cracked screen on my iPhone that needed to be repaired. It was pretty late, and I decided to request a quote on Yelp in order to contact multiple businesses at the same time for a pricing quote for the repair. It was past business hours, and I wasn’t expecting a response, however I immediately received a response within a few minutes from iGSM wireless. The owner, JT was so helpful. Although it was late, he took the time to give me the information that I needed. The following day I received a response back from at least 10 other businesses and IGSM not only offered the most competitive pricing, but he was able to repair my phone in 45 minutes (versus 2 hours from other companies), and he was the only business that actually had my part in stock. JT presented himself with professionalism from the start and the service was amazing! Thank you so much JT!

I had a screen replaced here. 100 days later the screen died. iGSM would not take the screen back. I asked them to open it up because I was sure the screen was defective. They refused to even examine the phone.

I had another business, iBreak U Fix It examine the screen and even they told me it was defective. I argued with iGSM on the phone for an hour and they said they would not take the screen back as it was outside of 90 days, even though it was a factory defect.

Really, I should have returned the screen immediately as I could tell when I turned it on that the OLED screen was low quality. The color in the screen, in particular black is very faded compared to an OEM screen. My screen from iBreak U Fix It is much nicer and probably won’t die after 100 days and if it does, they’ll take it back.