iPhone Repair Genius in Tyler | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

First we can start with the fact that the business hours of these locations are apparently very flexible to ownership. When the sign says 10, they mean whenever they happen to run to the store to open it. After waiting and calling, I had to travel to the other location. Okay, fine. The 117 location is literally an open room with rancid fish tanks and bird cages. Whatever. After my phone was “repaired” I pointed out the extreme discoloration. The person fixing my phone took it back for about 15 more minutes and proceeds to tell me that it’s my phone, not her screen that has the issue and “it works”. Well, it worked before I brought it in so I’d hope it works! The screen they placed on my iPhone 7 is now cutting the palm of my hand. Now I have to spend $200 on a replacement phone, on top of the $100 I spent on the replacement screen. I’m very disappointed in the quality of work, quality of service and overall “I don’t care” attitude of this “business”. Take the extra time and go to Dallas, definitely not worth your time or money.

My iPhone 7 Plus loud speaker was distorted so I bought a new one & replaced it myself. The new speaker did not work. I took my phone to iPhone Genius & explained this to him. He said he could replace the charging port piece & he felt confident this would fix my problem. I agreed to do this for $55 plus tax. I went back an hour later & my phone speaker was the same but now has a new part in it. I asked him to put my original speaker back in my phone while he was putting his new part in but when I picked my phone up he said he didn’t have an antenna for my original speaker so he didn’t put it back in my phone. I explained to him the original antenna could be removed & placed on the speaker but he didn’t feel comfortable doing this. He said new loudspeakers usually have an antenna attached. Nice guy but didn’t fix my problem like I expected. The speaker issue was not his fault but he sounded confident he could repair it. I feel like he should’ve refunded some of my money. Just my opinion.

Took my phone to get the screen replaced after getting it back it was lagging really bad and half the screen wasn’t working properly. Went in the next day and he said it could be a software update issue. Went home updated my phone and it’s still doing it. Fast forward a week went back in because of that issue along with now my phone likes to randomly black out and he only way to get it to light up again is to apply extra pressure to the screen for a minute like you have to set the screen back in the phone. He was rude and kept trying to insist it was an issue with the phone not the screen. But didn’t have this issue till he replaced my screen. When trying to show him the issue he kept lecturing us about putting pressure on the screen but it’s the only way to get the phone to work and he refused to believe he could ever make a mistake.