Keller Computer Care in Keller | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Update on 24 Sep: Well, I took the phone to the Apple store over the weekend and they confirmed a hardware problem but did not even want to try to fix it. They said that cellular antennas are part of the phone back and are not repairable. So I ended up replacing my phone. I guess we’ll never really know what happened. But, Keller Computer Care did make good on their promise to reimburse all but their labor costs so I changed my rating from 1 to 3 stars.

Update on 21 Sep: John, I appreciate your trying to work with us on this but I must reiterate that:
1. The phone never had a wifi problem, either before or after your battery and charging port work.
2. It was after your work that the phone no longer could get a cellular connection. Before that, even with the inability to charge, everything else including the cellular connection worked fine.
3. Your technician noted to my wife that your company had a very difficult time replacing the charging port, and had to do it 3 times before they got it right. I really think it’s likely some other component relating to the cellular connection was damaged during this.

Really having a struggle with this business right now. My wife brought my daughter’s iPhone in for repair almost 2 weeks ago. Problem was it wasn’t charging. So first, they changed the battery which I don’t understand because the phone was barely a year old and the battery should have been in decent shape still. Of course that didn’t help (we still had to pay for it) and then they changed out the charging port…more time and more dollars. Well, that finally fixed the charging issue but in doing so they damaged something else and the phone did not make a cellular connection anymore. They claimed something was wrong with the wifi, and ordered a part. That took about 4 days to come in, and when they finally replaced the wifi part, guess what, the cellular connection was still bad (no surprise because it was a cellular connection issue not a wifi issue). So now they say they need to order a cellular antenna which will take another 5 to 7 days. If they are finally able to fix it, that means 3 weeks to fix the phone for a charging issue. I sure wish the Apple store in Southlake wasn’t closed, we would have gone there for sure if it wasn’t being renovated. I really hope Keller Computer Care can finally get my daughter’s phone fixed and make it right. Not once did they apologize for the problems and delays they have caused to date.

First, I have used them several times in the past for my computer problems and had no issues therefore didn’t think twice about taking my phone there to be fixed. Took my phone in to fix the LCD screen (was not cracked) and they had to order the part which took several days, but I am not complaining about that. Went in to pick it up and they said something was still wrong with the screen and they would have it fixed within the hour. Went back to pick up the phone an hour later and the outside trim was broken and the on/off button did not work NOTE: BOTH WERE NOT BROKEN WHEN IT WAS TAKEN IN THERE!! This was pointed out about the trim and that it would be an additional $25 to fix even though THEY BROKE THE PART. Then the on/off button was told did not work and was informed just to take the battery out or there is an APP where you can turn your phone on/off.. Which makes absolutely no sense!! When I got home the screen went white, so took the battery out but since the on/off button does not work which THEY BROKE could not turn back on. Called first thing this morning and was told they would have to talk to Mike (owner) about the situation and I was told they would message him through IM since that was the only way they could contact him.. Called back at 2:45 and was told they have not talked to him and still have NOT ordered the parts for the broken parts of my phone and again to remind y’all THEY BROKE! So here we are over a week later, with no phone and more problems with it from when I dropped it off… STAY FAR FAR FAR AWAY FROM THIS PLACE.

It took one month to fix my laptop screen because the one that they ordered originally was broken upon arivial. A week after the phone call informing me the ordered screen was broken, after not hearing anything back from them, I had to call them to find out that they actually needed to charge me for an additional part. I finally recieved my repaired laptop and they did good work. A week after recieving and paying for the laptop I was called again to be told I wasn’t charged for the additional part and they needed to run my card which did not add up as I believed I had paid the full price based on the quotes for the screen, labor, and additional part. After doing some digging, I discovered that the quoted price for the laptop screen was not what they charged me. The price for the work had risen by the exact price of the extra part they still wanted to charge me for, meaning I was paying the original price for the work, an extra $40 that was not quoted, and another $40 for the extra part bringing our grand total to $80 not was not quoted when they took my laptop in and charged a $60 deposit. After spending 10 minutes on the phone trying to explain my situation, I was told bottom line that I had to pay the additional fee. The whole process was incredibly unprofessional. I would strongly urge against using Keller Computer Care.