About MacHQ -St. Louis Apple Authorized Repair & Sales:
Our main services are Mobile phone repair shop and we are Located at 7120 Manchester Ave, St. Louis, MO 63143, United States
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I can’t say enough positive things about my (thankfully fairly brief) experience at MacHQ this morning. First, here’s the lead up to what prompted the visit, in case anyone else has similar issues.
1. On Thursday evening my iPhone XS prompted me to download the latest iOS onto it. I did so without thinking about it or looking into it, since I know at some point apps don’t work unless you have the latest operating software.
2. On Friday morning my phone kept having glitches like my gmail app don’t opening, and so I turned off and restarted my phone. Then the phone nightmare started.. it never turned on, but rather showed me the white glowing apple logo and just slowly blinked on and off (called “Boot looping” I later learned). I tried restarting my phone numerous times throughout the day to no avail.
3. Around 5pm on Friday, I took it to the AT&T store in Dellwood, and the store associate made it sound as though fixing my phone was hopeless and it’d be more expensive to fix it than to get a new phone. They wanted me to upgrade my plan to an unlimited data package to qualify for a new phone upgrade. It still meant I’d be paying for the phone ($730) over the next 3 years, plus paying $23 – 38/month for more data!) I was tempted to do it, just because I didn’t want to be without a phone and didn’t want to waste time troubleshooting it, but really hated the idea of being a sucker in the “planned obsolescence” consumer culture. So I stuck it out, and planned to make an appointment at the apple store.
4. Around 6pm Friday: Thankfully, the Apple website listed MacHQ as the next available option for getting my phone looked at, on Saturday morning.
5. 10:30am Saturday: I arrived at the Maplewood store, Mac HQ, found a close parking spot, and entered the quiet and clean store to be warmly greeted by Jim, who I later found out was the owner.
6. Jim took down my necessary information, offered me a card for a dealer-price on my next computer purchase (which I will definitely use, but hopefully not for a while as I’d rather keep my current one working!), and let me know that the diagnostic fee would be $29.99, and it may take 30 minutes to an hour to restore my phone, so I could take a walk and come back if I’d like, or wait there on the couch. Thankfully all of my data was backed up to iCloud (which I highly recommend, btw! If you don’t already have this set up, DO IT!), so it didn’t matter that my phone was going to be wiped clean.
7. After taking my phone to their back room tech, he said it may only take 15-20 minutes but I still decided to walk down the street for some fresh air and to grab a coffee.
8. When I returned, it was just a few more minutes until my phone was ready, and get this – it was JUST FINE!!!
9. At that point a nice young man Anthony was helping me. I paid the $30, and asked him a question about my chargers that I thought no longer worked, and he checked them out and said they seemed to be fine.
As I left I noticed another nice young man cleaning the front door and windows (I’m guessing he was the owner’s son), and complimented his work.
1. On Thursday evening my iPhone XS prompted me to download the latest iOS onto it. I did so without thinking about it or looking into it, since I know at some point apps don’t work unless you have the latest operating software.
2. On Friday morning my phone kept having glitches like my gmail app don’t opening, and so I turned off and restarted my phone. Then the phone nightmare started.. it never turned on, but rather showed me the white glowing apple logo and just slowly blinked on and off (called “Boot looping” I later learned). I tried restarting my phone numerous times throughout the day to no avail.
3. Around 5pm on Friday, I took it to the AT&T store in Dellwood, and the store associate made it sound as though fixing my phone was hopeless and it’d be more expensive to fix it than to get a new phone. They wanted me to upgrade my plan to an unlimited data package to qualify for a new phone upgrade. It still meant I’d be paying for the phone ($730) over the next 3 years, plus paying $23 – 38/month for more data!) I was tempted to do it, just because I didn’t want to be without a phone and didn’t want to waste time troubleshooting it, but really hated the idea of being a sucker in the “planned obsolescence” consumer culture. So I stuck it out, and planned to make an appointment at the apple store.
4. Around 6pm Friday: Thankfully, the Apple website listed MacHQ as the next available option for getting my phone looked at, on Saturday morning.
5. 10:30am Saturday: I arrived at the Maplewood store, Mac HQ, found a close parking spot, and entered the quiet and clean store to be warmly greeted by Jim, who I later found out was the owner.
6. Jim took down my necessary information, offered me a card for a dealer-price on my next computer purchase (which I will definitely use, but hopefully not for a while as I’d rather keep my current one working!), and let me know that the diagnostic fee would be $29.99, and it may take 30 minutes to an hour to restore my phone, so I could take a walk and come back if I’d like, or wait there on the couch. Thankfully all of my data was backed up to iCloud (which I highly recommend, btw! If you don’t already have this set up, DO IT!), so it didn’t matter that my phone was going to be wiped clean.
7. After taking my phone to their back room tech, he said it may only take 15-20 minutes but I still decided to walk down the street for some fresh air and to grab a coffee.
8. When I returned, it was just a few more minutes until my phone was ready, and get this – it was JUST FINE!!!
9. At that point a nice young man Anthony was helping me. I paid the $30, and asked him a question about my chargers that I thought no longer worked, and he checked them out and said they seemed to be fine.
As I left I noticed another nice young man cleaning the front door and windows (I’m guessing he was the owner’s son), and complimented his work.
I can’t tell you how refreshing it was to go into a place that is independently owned and owner-operated, extremely efficient and friendly, transparent and fairly-priced. For anyone out there dealing with Apple or iPhone issues, save yourself the headache of going to an Apple store in a mall, and go there instead!
Thank you Jim! You run a wonderful operation!
We went to MacHq to buy a used Apple laptop to replace at least one of our PC laptops. My wife is a heavy Photoshop user and needs the better screen Apple products provide. Bailey asked us all the right questions and steered us to a 16″ laptop that has everything we wanted. It was priced specifically to fit under the guidelines for the August Missouri sales tax holiday. So far, the laptop is exactly what my wife wanted. Bailey and the other folks in the store are true experts in this area, and could not have been more professional or helpful. I would go back to MacHQ for any other non-phone Apple needs.
My old Mac gave up the ghost when I was in the middle of a project that required an Intel based Mac. I called them up looking for a replacement within a reasonable budget, and they were able to get me a machine of the same vintage in incredible condition! Even being close to close, and clearly being a little stressed with the amount of stuff still happening, I was still treated great!
I’m very pleased that I got exactly what I needed at the exact price I wanted at the exact time I required! A+, y’all, keep it up!
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