MacMan – Technology – Apple Authorized Reseller & Service Provider and more… in Eau Claire | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

After contacting AppleCare and being on the phone for an hour and a half, Apple telling me I have to send in my AirPods via Mail and it’ll take more than 3 weeks. Explaining that Apple needs to run multiple tests on my Pods to see if it is truly a battery and sound quality issue. (Even though the customer service rep for Apple did a screen with me and said there is clearly a battery issue with my AirPods.) But then the woman from Apple said “it might not be the AirPods it might be your phone update so I can’t do a replacement.” I was like, “huh?!” Yeah, I thought the same thing you are right now, your guess is as good as mine?! I was ready to just count my losses and be done with Apple products from now on! I was going to buy a new pair of Samsung headphones when I got paid. Why you might ask? Why should I pay the deductible for Apple, go without my Pods for over a month? Especially if Apple probably is not going to replace or fix my Pods regardless? At least that is my what the woman from Apple sure made it sound like. I was pretty defeated & pretty angry about paying for Apple Care & they just tell me nothing will prob happen. I was talking to a couple of my friends (2 whom work at Verizon)– also 1 worker from best buy gave me this advice too(Best Buy, who is ALSO an Apple support store like Mac Man is)– They all told me to go to Mac Man. Mind you I live an hour and 15 minutes away from Eau Claire. Thank god, I had an appointment in Eau Claire a week later so I decided to drive down four hours early, in hopes to try to get my AirPods figured out! Why four hours you might ask? After the run-around with Apple for over and hour, I did assume I would be at the Mac Man store for long period of time trying to explain to them what I had already explained to Apple Care. I even had shown up to Mac Man 30 minutes early for my appointment time. I walked in to Mac Man, already hating how I assumed this appointment would probably go–I was wrong! I will admit I’m wrong and give credit where credit is definitely due! I walked in, I was then greeted by a man in a dinosaur T-shirt, super chill guy. He was very welcoming, and was extremely knowledgeable! He explained everything to me and listened to every single concern I had! This was by FAR the easiest customer service interaction I have ever had! I was in and out of there within 20 minutes. I had an answer to all my questions AND then some! I left my AirPods with Dino-dude, no second thoughts at all! I knew this guy had it figured out & I trusted his opinion 100%. He was confident, so I was confident & I didn’t give it another thought! Dude really changed my entire mood for that day, just from that single interaction! I also got a call explaining what they found A, B and C wrong with my Pods only a few hours later! Moral of the story, you can always trust a man in a dinosaur shirt. Haha! No joke though, moral of the story cut out the MIDDLE man(in this case it is Apple care)–and just go to MAC Man! I will be returning for other things I need worked on and I will also be telling all my friends about y’all. Thank you so much!

The employees here did a wonderful job! I came here for a battery replacement for my iPhone 8. When I called to schedule an appointment, they were willing and able to fit me in with less than a 3 hour notice despite having a very outdated device. Sydney did a great job walking me through the check in process and explaining everything to me even though I am not very knowledgeable about electronics. Tyler, the technician, did a wonderful job fixing my phone, I have zero complaints. He even helped instruct me on ways to help prolong my phone’s battery. I found their price to be reasonable since it’s clear to see they are experts that know what they are doing and are very thorough with their evaluation and repair. If I ever have any other problems with my Apple products, I’ll definitely make sure to come back here.

I came into the store for half hour of help! Nothing technical or related to the phone. Just some questions about Navigating through the phone. Why is this on and how do I take it off. I want to take a photo then make it into pdf. There’s an app for that! Who knew! Anyway J. R. helped me. What a nice, nonjudgmental, smart man! I will definitely be going there again when I need help with something!