Manny & Company in East Hartford | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Had my phone sent here because it’s a UPS access point after ordering it online but missed the UPS delivery. I called after I got notified both through T-Mobile and UPS that they delivered it to their front desk and left me their location. I don’t know the woman’s name but when I called and explained to her my phone was sent there and asked if she could please confirm that it was there before I drove over she said “Oh my god I don’t have time to be looking for your phone right now I’m too busy, you need to come yourself and see if it’s here”. After that I ended up driving over because I obviously had no other option and when I got there everyone there said they never got any phones in and even showed me their “shipment receiving chart” and said they would call if it ever showed up. I decided to call UPS themselves because I didn’t trust the workers and UPS said their delivery driver delivered it at the exact time I was notified and said a Manuel received it. Currently UPS and both T-Mobile are starting an investigation to see how they magically didn’t receive the $1,000 iPhone. I will be updating this review later on.

New model Laptop brought in for repair with the Manny store computer repairman. He was constantly talking to other customers or answering his cellphone after he had already had begun to wait on me. Estimated repair time was two weeks, but it took 8 weeks plus 24+ phone calls to finally arrage a day to pick up the laptop laptop. I arrived and he was a no show, thus I drove a total of 1Hr+30min. for nothing. Finally the laptop was returned. We tried to use It, but it was frozen on a page that made it impossible to access anything. Fourth trip back to same store … should I charge for gas money? Finally he restored the laptop to a functioning state. During the 30 minutes he worked on the laptop, he continuously stated that there was nothing wrong with it anyway. Good luck to Mr. Cash Upfront Only.

UPDATE- THE OWNER/EMPLOYEE DECIDED TO COMMENT ON MY POST TODAY 10/10/23 Saying they don’t have UPS Drop off Well let me add this, I made this post in February 2021 WHEN YOU DID DO UPS PICK-UP! So let me fix this review…. This WAS a great store back in 2021 but they no longer have the same employees with respect they once did they must have all went over to that new store on 809 BROAD Street around the corner that the owner/employee is talking about. (OLD MESSAGE FROM 2021)They I went in to Manny’s to drop off a 1 day air 2 epackage for a UPS pick up in the snow storm on Feb 1, 2021 and the package was at the destination the following day to Roseville, CA. Manny’s store was clean and the employees were very nice!