Mobile Kangaroo – Apple Authorized Service Provider in Palo Alto | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I made an appointment through Apple’s website since they were Apple authorized and had a 3 day time frame to repair listed on their website.

Walk in, tell the guy the keyboard needs to be replaced and make small talk with the technician while he tells me it’ll be a week or two to make the repairs due to parts delays from the manufacturers. Got it. Pay the $65 diagnostic fee, no worries there. I leave.

Then he emails me and tells me that the parts are three weeks out and it’ll be done within a month. Lol, that’s very different from the two week time frame we just discussed.

Felt like a bait and switch scam. Save your money and just send it to Apple. This place wanted to charge $200 labor minus $65 diagnostic fee. Apple charges $100 for labor and the parts fee was the same. You pay $200 vs $100 to get it fixed here.

Also, for my last laptop keyboard repair, Apple quoted me two weeks but I got my laptop back in 1 week.

I thought I would give this repair place a try because it’s a lot closer to my work, but it was a $65 mistake. Don’t be dumb like me, just take it to Apple store and leave it with a professional who actually gets first dibs on parts.

One, they didn’t want to fix my computer (broken LCD screen), they were very rude. They told me they had an old screen laying around that was in tact, and they would replace my screen with that one. There was a small crack by the camera that they failed to tell me ($700 repair), and then when I came back in the next day they said that that crack was my fault (the crack then spread from the top of the screen all the way to the bottom). I can’t believe they had the audacity to say that after they had told me it was an older screen. Secondly, when closing my computer they glued it back together wrong and there was dried up glue on the back of my laptop that prevents the screen from opening more than 100 degrees. If I could give them 0 stars I would. Completely unprofessional and couldn’t care less about me or my computer. Computer screen continues to have problems with the display a month later and I wasted $700 I didn’t have because I needed a computer for school. I can’t believe they would take advantage of someone in this way.

No appointments were available at Apple and Mobile Kangaroo came up as an option. I had never heard of them, but needed my MacBook Pro repaired so I cautiously made an appointment. They were very responsive on the phone when I called to make arrangements to drop off my laptop. I was told it would take 3-4 days to repair it based on my description of the problem. I dropped it off and they confirmed it would take 3-4 days. 2 days later I received a call that the repair was done! I was impressed by the speed at which they made the repair, which required a full replacement of the display, etc. Even more impressive was there was no charge because it was one day within the 4 year warranty for the repair. They were knowledgeable, on time and so far appear to have done excellent repair. I would recommend Kangaroo to others and will consider them for other repairs.