Monster Computers in Fayetteville | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I dropped off my laptop for a screen repair and was not given a price for the screen repair at drop off. I called back to ask what the price would be, and was told my repair would be over $300. I wasn’t expecting the repair to cost that much so I decided to see what another repair place would charge. I called the other repair place and they told me the repair would cost $100 less.

I called Monster Computers again to let them know i wouldn’t be moving forward with the repair, and was informed then that I would be charged at $45 fee for the “diagnostic fee”. I asked, “What needs to be diagnosed? It’s very obviously a broken screen.” I reveiwed the sheet I was given at drop off and it said nothing about the diagnostic fee@. I returned to pick up my laptop and was reminded about the fee. I explained I didn’t want to pay the fee because it was not explained to me at drop off, and there is a sign on their window that says “free estimates”. I was told the fee is “for looking up parts” and was shown a small framed sign on the counter explaining the $45 fee. I apologized for missing the sign at drop off. I am grateful that I was given my laptop back without any issues or attitude.

I am sharing this experience to suggest that the $45 diagnostic fee be explained better at drop off (in person or on the intake paper they provide), the existing sign on the counter be made more prominent, and the large “free estimates” sign on their shop window be removed.

Comparitively, there is another computer repair option in Fayetteville that does not charge such a fee, was very transparent about pricing in a short phone call, and repair charge was less.

Customer service was pleasant overall, I was just confused and disappointed with the diagnostic fee and high cost for repair.

Finally, it took a few days to be provided with my repair cost, and I had to call to get that information. There didn’t seem to be a sense of urgency with providing an estimate because first time I called, I was told there was no price yet (after 2 days) because “she just hasn’t been able to get to it yet”.

I recently had the pleasure of visiting Monster computers for assistance with my custom tower build, and I must say, the experience exceeded all my expectations.

From the moment I walked in, I was greeted with warmth and professionalism. The staff members were not only knowledgeable but also incredibly patient in listening to my concerns. They took the time to thoroughly diagnose the issue and explain the proposed solution in a clear and understandable manner.

What impressed me the most was their transparency and honesty. They provided a detailed breakdown of the repair costs upfront, ensuring there were no surprises along the way. Moreover, they went above and beyond to offer me cost-effective alternatives and practical advice to prevent similar issues in the future.

The repair itself was completed swiftly and with precision. My computer now runs better than when I first built it, thanks to their expertise.

Overall, I highly recommend Monster computers to anyone in need of reliable and trustworthy computer repair services. Their exceptional customer service, technical proficiency, and integrity set them apart in the industry.

Thank you to the entire team at Monster computers for your outstanding work.

I especially enjoyed working with Robert and George. The main technician was amazing as well, but I unfortunately never got her name.

It’s shocking this business is still open. After the great reviews my friend was stoked to get her computer fixed. After paying the first fee (around 500 bucks) she turned it on for about half an hour before it shut down again. Called the place up and they said to bring it in and they’ll check it out. For 7 damn months they kept it. After calling and walking in and back and forth they just kept pushing it off. At one point she just asked for it back, regardless of if it was fixed and they refused, even though they had already been paid. The past few months have stressed my friend out so much, she finally got it back today after having to pay 160 “in labor” (mind you ITS STILL NOT FIXED). And the best part is they stole one of her fans! It’s insane this place is allowed to operate. If you have had the same interaction (after reading the reviews I know we’re not the only one) file a complaint online with the NC Better Business Berau