Nerds On Call in Orangevale | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I thought I found best computer nerds in town, but I was wrong. I dropped off my fresh build pc (everything is brand new put together) to this place on 12/22 Friday they were having a Christmas party at the time. Everyone seems so nice and friendly, nice work environment. The guy helped me was nice, I let him know what’s going on with my pc (keep getting blue error screen when I tried install OS and after during install drivers). The price is $49 for diagnostic, if it need to be fix they will ask me if I need it fix or not. The price goes up to $99 or $189 depending on pc’s problem and labor time. They said it might take a day or two to figure out, also it’s Christmas weekend, they do work on SAT not sure about SUN and Mon this I understand it’s holiday takes longer. I got a call Tuesday saying my computer all fixed ready to pick up. I drove 45 minutes to store they said my pc’s power supply’s cable wasn’t plugged in all the way causing my pc not run properly. If it not plugged in properly then I won’t even get to windows to install my drivers and cause blue error screens. They said it’s all fixed and good to go, but need charge me $99 for the fix. I was shocked I was just in for diagnosing, no one called me or saying I’m going to get extra charge for it. The worker at front desk said he unplugged my power supply’s cable and plugged back in, that’s a fix so it cost labor. I was upset already and he won’t wave that fee for me. And I ask him kindly since you charged me for $99 for fixed fees, can you help me organize my wires this is my 1st time putting a computer together. He declined if need him to do that need pay $189. I’m like forget about it, if it really fixed my problem then I’ll get over with it, I’ll organize it later on. I drove another 45 minutes home powered up my pc, trying to install my drivers again. Then I got the error blue screen again right away. I call the store immediately, who ever answered my phone was rude. He said “you came in for pc not turning on, we fixed that problem for you everything is running fine. If you need us to take look again that’s $189 we definitely going to fix it for you, even future problems.” This is the exact word he told me, I just feel like I been robbed, did not fix my issue, unplug and plug back in is a “fix”. Just pay that $189 flat fee will get all your problems solved. Now I’m down $100 and still haven’t got my problem solved. Need pay more to get looked at, and which I lost trust in them.

The wonderful guys over here were able to help me out with a gaming pc i built for my brothers 30th birthday that has some funky issues. It was obvious to me (as I’m sure it would be for anybody) that these guys are the textbook definition of nerds (in a good way, hahaha). Their knowledge, professionalism, outstanding customer service are few of many reasons ill never go to anybody else. They were able to work more than a few miracles for me and I cant thank them enough for their outstanding, high quality, work. 10/10

I handed over my laptop for diagnostics of Wi-Fi modules and motherboard. The guys checked my modules, they didn’t work. then they found their module for me and checked the work with it. It turned out that everything was fine with my laptop, I just needed to replace the wi-fi module, and the guys did it. I am very grateful to the guys for the work they did and for helping me with my laptop. I wish you good clients!