P.C. Richard & Son Service Center in Carteret | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

My 6 month old Washer stopped running through its cycles. It would fill up but not rinse out. I had to empty the water with a bucket. I called service and the technician came out and said it needed a new computer. Once the part was ordered and ready, the technician came back to put it in. He left with the washer working and the next day it wouldn’t get past the sensor cycle. Again the tub filled up with water and I had to empty it with a bucket. Not even 24 hours and the machine stopped working! Called service Saturday and of course no one there to take my call. Called my sales person and store manager from where it was purchased and the sent an email to service. Called service early Monday morning and was passed around from person to person, on hold for 40 minutes then disconnected. Spoke to numerous customer service people and same old story. All promised a return call back BEFORE end of the business day and guess what? NO PHONE CALL Can’t get out for service for 2 weeks! UNACCEPTABLE! To top it off the technician hasn’t even filed his report from last Friday and dispatch can’t contact him!

Hey Greg Richard….Why are you advertising that you have two State of the Art service centers and you have so many disappointed and dissatisfied customers! Change your telephone wait message!

Great store and selection but TERRIBLE service. Here is more details.

I bought my Refrigerator, dishwasher, microwave, cooktop from PC Richard & Son at Summerville Circle in Bridgewater, NJ. The store sales folks and prices were good and I bought extended warranty on most of my purchases.

I will never get service from this company.

I had my dishwasher break (in warranty) and 2 of my 4 cooktop burner not working since 2020 Feb (13 months, yes). I had to pay for service to come and check what is broken. They came last yea july (i can understand the covid19 delay). They came fixed dishwasher in July.

The cooktop has is still not fixed, their parts, servive and operations are in chaos. Its been 20 calls from me and if they connect they say the “parts are in transot, will come in 2 weeks, they someone will call me”, a momth goes by and story repeats.

Its been frustrating to me and a loss to PC Richard too, they are takikg calls and paying the operations but unable to get their act together.

I do NOT recommend PC Richard & Son service to anyone.

Customer.

First time Purchasing and using Service Warranty from PC Richards=Completely Disappointed. I am on my third service call with my Electrolux washer that is not even 1 year old. First person said nothing was wrong, and said that it was ok that it dripped water. Second person also did not see anything until I requested that the gasket be replaced, and then had to wait for parts that took over a week to get to the warehouse which were supposedly “Expressed Shipped”. Waiting for next service call, which is already going to be outside the window that was promised. Avoid buying appliances from PC Richards and their Extended Warranty program, complete lack of customer service. Service department will not even connect you with a manager, and when request call back, no one calls you back, extremely frustrating. Completely regret purchasing from PC Richards!! I have received better service with Best Buy or my local appliance store when getting extended service warranties.