PC Mechanics in Neenah | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Back before the pandemic pc mechanics was an okay repair shop. As of now they are unprofessional and just rude. I had my computer brought in for an error I wasn’t able to correct myself. $139 to fix an error code on the computer. When my girlfriend picked up the computer she noted how rude Travis was to her and the comments he made about myself where cheap jabs at someone who doesn’t have the knowledge great enough to work on computers at this level hence why I was at a computer repair shop! Hopefully you can read this review before choosing to work with pc mechanics and have a better idea of what your in for. Superior knowledge is not a pass to treat others as garbage.

(To respond to the owner I can appreciate a goal to achieve good customer service and I appreciate the apology. As far as reviews impacting small businesses you are 100% correct. With that said feedback for a growing business is extremely valuable and for me to sugarcoat the situation or be untruthful is wrong. As far as brining up my review history yes I only leave a review when it’s a polarizing experience most of the time the service has to be egregiously unacceptable and this unfortunately is one of those cases. I could be wrong in this assessment but it seems bringing up my review history is to undermine my experience and discredit my opinion. I hope I’m mistaken in that.

No knowledge at all! You come there tell them a problem that it may be in 2 areas and he just runs games and does very little stress testing to fix my problem. He did however put windows 10 back on my pc, but my problem was the motherboard which I came in and told arrogant worker that it might be gpu or motherboard. it took him a whole day to look at it and call me and go it was a windows 11 update. Which turned out to be wrong. Whatever they do to stress test is garbage! High prices and will rip you off and assume you dont know anything. Go to milwakuee pc in oshkosh. They get more foot traffic, cause they are actually good. 360 bucks for windows 10 back on my pc, but my games still crash. Saving up for a motherboard since these polesmokers ripped me off.

While my computer was beyond repair, my experience with PC Mechanics was a great one. Both guys that I interacted with were direct, concise, professional and knowledgeable. I highly recommend going to them before going to a place like Best Buy. I never felt like I was being taken advantage of or that they were just trying to up charge me for work. They may not tell you what you want to hear, but they will tell you the truth and what needs to be done without beating around the bush. 5 Star services.