PC REPAIR in Wichita | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

6 weeks later and $500…computer is literally no good to use…took back again to fix what was not working…told it couldn’t be fixed…

This is in response to PC repairs answer to my post…

Computer check in date
April 29, 2024 at 10:00am
Told my old Toshiba Windows 7 laptop that had crashed, would be repaired within 2 days…I advised PC repair of the large music files and karaoke files due to the DJing I do…also advised PC repair of the very important programs I did not want to be lost in the transfer from the old processor to the new processor…was told “no problem, will be saved”
I was told from day 1 of bringing in this laptop, it would be restored to working processes…never a mention of any problem, because it’s still running windows 7…
Got my computer back after 4 weeks and $443
Start the computer…no programs…all that has been saved is music and karaoke…no programs…I spend 2 weeks buying, and reloading programs on this now “newly restored” laptop…after 2 weeks of working on repairing my losses, I find I can’t expand my screen…laptop goes back to PC repair, but no promises this time, because PC repair not sure why or how to expand the screen…
Who cares if I have a second computer…I have this computer in your shop to fix…if you can’t fix it, don’t charge me…don’t say it’s a 2 day job…but you did charge me…and you did charge me again when I brought it back…I have the receipts…you charged me $50 again to pick it up again, knowing you didn’t fix anything…
I picked the laptop up on Jun 26, 2024 at 11am…that’s 8 weeks and $500
A computer that was promised to be up and running on day 1 in 2 days…
Is that normal business???

It took over two months to solve an issue I had with data transfer. Every step of the way, various staff members gave me all kinds of different explanations for my problem, and it was clear that none of the employees communicated with each other about my account. On each of my six (six!) trips to the store, I had I re-explain the problem and what seemingly simple service I needed. And it took six trips because they kept messing it up. At one point, they tried to charge me double the amount that they had quoted me earlier, and held my data hostage when I balked at the price change. I threatened to call a lawyer and the Better Business Bureau, and actually did phone BBB from the store — but of course, when threatened with legal action, they returned my data right away at no additional charge. Long story short, the father and son who own the company are not competent computer repair technicians, especially when it comes to Macs, and they’re even worse businessmen. In the end (two months later), they did finally complete the transfer of all my data, but the hassle and number of visits in order to get this fixed were completely unnecessary, and the attempt to squeeze more money out of me was insulting. I will definitely not be going back in the future.

I wish I could give them zero stars! This is by far the most unprofessional place I have ever been. I originally took my brand new laptop to the them to have information transferred from my old one. I barely used the computer and I immediately started having problems with it so I took it back. I am assuming they are the ones who created the problem since it worked just fine before I ever took it to them. When I took it back to them they never gave me a price, just said they’d fix it. When it was ready to pick up, they charged me a ridiculous amount to fix a problem they created. The man was so rude to me and was trying to blame me for the computer problem. Again, the computer worked fine until I brought it into them the first time. The worst part is that I finally just paid so I could have my computer back, but when I got home, I found out they hadn’t even fixed the problem. I decided to just take it to another computer repair store and they fixed it within 20 minutes.
Anyone thinking about taking your computer here, think again! It was such a headache especially since they never actually fixed my computer.