Quick Fix Computer Services in Redondo Beach | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

This is the second time I’ve come into this store and the first time was awesome! The second? Not so much….. I brought in my steam deck for a screen repair, i asked the very nice man when dropping it off if their technician had worked on steam deck screens before and he said yes, they had replaced them several times. And he was confident that he could. After they opened it to see what the issue was they called me and told me that they did not have the tools to do the repair and that I could come pick it up and take it somewhere else. When I went to pick it up the young man behind the counter was extremely rude, I was just asking what the issue was And he didn’t have any answers for me. I asked if the technician that worked on it was there and he told me that the person was on lunch. I asked if he happened to write down any of the information so that when I took it to the new place I knew what the problem was, and he said that they didn’t. Not this technician had worked on steam decks and done screen replacements for them and he said yes they had done them several times with no issues. I asked why this one was different if they had done them before, and he said that the technician just wasn’t comfortable doing it. I am in complete agreement that if somebody is not comfortable doing something not to mess with it, but I was inquiring as to why he wasn’t comfortable doing this one when he’s done them before. The extremely rude Young man behind the counter said that all the technicians said was that it was complicated. None of this information was written down, the technician wasn’t there so I couldn’t ask and the young man behind the counter was extremely rude the entire time…

Again, this is the second time that I’ve used this company, the first time I had absolutely no problems. They were super nice. They got everything done in a timely manner. The one star rating is solely based on this experience and how rude and unprofessional this young man was

The nerdy pasty skinned dork was pretty rude. It’s important he sees this message cause he was bitter, dismissive, and arrogant. He had a condescending tone the whole time I was there and didn’t attempt to diagnose the issue or try to recommend anything. He had a distinct polite tone when talking to people that were white, whereas this other woman and I, people of color, received aggressive dialogue and felt unwelcomed. Instead of acknowledging my devices, he kept referring them as “things” as if he had never seen Apple products but would look at me when he said it. It felt targeted as if I wasn’t even recognizable as a human being and it was a hostile experience.

The brothers who own Quick Fix are honest, top notch technicians and I’m glad they’re in business together for about 18(?) years now.

What can I say? They give accurate quotes, and deliver on time at a fair price. And if an unforeseen problem comes to light while being serviced? They promptly call, explaining the issues and options available to us the customers.

So, my rec?

If you need help with a PC (or as in my case an Apple) I’m confident that like me, you will find yourself better off for trusting these folks to resolve your hardware issues to your satisfaction.

Thanks Guys!