Raptor PCS in Grand Forks | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Brought in a laptop to be repaired around 7 months ago… ultimately it was never fixed to run as it was intended and was told it would have to be shipped out. I was already feeling pretty scammed paying $300 + for this repair but now he wanted MORE money to send it off to a new company. I left it sitting around cuz I didn’t have the money to have it looked it. Gave one more attempt after moving to have it repaired just yesterday. Keep in mind no other pc repair shop has ever touched this pc. I was told today by a new pc repair company here all parts were improperly put in including wrong sized thermal pads, wires crimped in the case and broken, improperly placed and seated components on thermal paste, video card close to being damaged, and overall just terrible work. Called to have it resolved and Brock said he would get it taken care of. Calls me back 30 minutes later to say he’s not gonna do anything because the bench tests suggested the temps meant everything was correct… which does not mean that at all. It was never repaired, therefore never running at full capacity, so how could tests be done to prove anything. This guy needs to turn in his business license. He was so desperate to get out of this he wouldn’t even let me talk without interrupting me. Everything they did was guessing. Terrible work, terrible customer service, and terrible location to ever go. Should have known when he wanted to ship my computer to California that he was an awful choice. By the way, he also suggested that no other shop would honor work if the product sat around after being repaired. Don’t ever bring your pc here, I’d recommend you find a better shop and report to the BBB is being filed.

I needed some help with a MacBook Pro that I had done a screen replacement on and it turned out I was simply missing a screw for the battery’s power connector. Phil took both of my phone calls and was extremely pleasant to deal with. He told me they had the very specific screw I needed and only charged $1 for it. I hurried in and was able to make it to their store roughly 2 minutes before closing. The screw was ready for me but I noticed a sign they had that indicated they weren’t able to do credit card transactions and I actually didn’t have any cash on me at the time. Phil told me not to worry about it, and actually installed the screw for me as well.

These guys are pure class. The next time I need computer services and products I plan on going out of my way to do business with them. They deserve every 5 star review they get.

Big shout out to Phil and the rest of the team.

RAPTOR PCS!! This company is one that the people need. Don’t fear the $90 flat rate labor charge. When your machine is down and you’ve tried all your home remedies and you’re ready to junk the whole thing, or you’re stuck late at night needing access to those important documents, Raptor PCS comes through. Special shout out to Broc and Phil for servicing my machine multiple times and staying motivated over the course of almost 30 days of problems. Whether they were simple or not, these gentlemen got it done. Even helped me retrieve my PC after hours. Unfaltering customer service. Rave to Raptor PCS, thank you very much for your help.