RepairALL in Clovis | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Pricing: 1/5
Customer Service: 4/5
Customer Support: 3/5
Technical Performance: 5/5
Credibility: 3/5

OVERALL: 3.2/5

[These are all based on my personal experience and preference. Others may have different experiences and opinions on the store, and that’s 100% okay!]

Personal Comment: “I took in my MSI Katana GF66 laptop for a [battery repair] and [R key replacement]. I came back with a [battery repair] and a [full keyboard replacement].”

Pricing: The original price for fixing the battery and single R key was estimated to be roughly $200.00. The total price (with that of the single R key turning into a full keyboard replacement) ended up being $400.00 with $31.90 taxes. On my end, that’s too expensive.

Customer Service/Customer Support: Customer service and customer support at the front desk (and on call) for updates about my laptop were good. I wish that before I turned my laptop in that I was told about the warranty policies and how their “ordering parts” policy was since my laptop’s stuff is the kind of stuff you have to order online, which means I need to know if the worker(s) need me to pay for replacements in advance or not. There was a mixup in this on both ends as we never properly established a down payment or finalized price (just estimates).

Technical Performance: So far, so good! Brought the laptop to RepairALL on May 9, 2024. Received it back on May 30, 2024. It’s charging fast, doesn’t die as quickly as before, and my broken R key is now normal (with added new keys that also work fine). There are two suspicious scratches on the bottom left of my laptop, but I can’t remember if that existed before I gave my laptop to RepairALL or if it’s new. I don’t mind it.

Credibility: Personally, I wish there was more to the store and its page. It’s very empty in person, and the online ratings can only do so much to properly give you an image of what’s true and what’s false. It’s hard for me to say that I trust this store. I actually felt inclined to pick up my laptop early and only pay for parts that were fixed (my battery) since I received a call about my R key not being fixable alone (hence a full keyboard replacement). Unfortunately, paying for the battery alone (or even the bought r key) was not a viable option for RepairALL, so I just let the full keyboard replacement happen.

This is the shortest explanation I can give in my words. I have attached a picture of the two random scratches on my laptop and a recording that my keys work. Thank you.

David’s assistance left me extremely pleased with the outcome. He promptly located the part needed for my phone, a task which other shops I had contacted previously were unable to accomplish. I am grateful for his dedication in staying after business hours to ensure my issue was resolved promptly. Thanks to his efforts, my phone was up and running within just 30 minutes. The exemplary customer service provided by David reflects positively on the company, and I am confident that they value having such a dedicated and loyal employee taking care of business.

I just got my son iPad back. First let me explain the damage my three year old toddler did to it. He water boarded it multiple times and cracked the screen from slamming it. I hate that I can’t remember the young man name who fixed it but he restored that iPad to new!!!I can tell he was dedicated to getting it fixed. My baby is very happy and so am I. I’m able to have a little time to myself again. I truly appreciate it. I forgot to give you a review for my iPhone a few months back as well. You did a great job with that too!