Roz High Tech Computer & Phone Services in Harrisonburg | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

They attempted a repair of my laptop. They should be embarrassed? I didn’t give them a 1 STAR since they did apologized and didn’t charge for adding to the laptop’s problem.
They troubleshot it before seeing it saying corrupted drive. They asked if if they could wipe it since it would delete any files – I gave permission since I removed all items and files.
They returned it in a week (plus) wiped clean. It was working with their mouse only saying it was good and $100 for the service.
It was completely useless at this point since they removed all the computer’s hardware with the mouse, camera, touchscreen, speakers….. all not working so useless. They kept it for another week, but didn’t fix it, couldn’t fix it or didn’t try…?

I was able to get it fixed properly by another computer service. They didn’t understand why ROZ couldn’t correct this as it took them only a couple hours to have the computer see all the hardware, test the computer and call that it was ready for pick up.
The ROZ service was in February. I unable to drive until recently so it took many months to get this properly addressed by a qualified computer service company.

The owners response makes no sense ??
They apparently don’t work with computers! HMM
What did they keep mine for a few weeks for other than breaking it more.

My son broke his iPad screen and after checking with apple and a few other places, this guy had the best reviews and best price. He was so easy to work with and so quick! We dropped it off the same day I called, and picked it up the next day. He did say it would probably be ready before they closed but due to our schedules, we waited until the next day. My son was in shock at how great it looked and couldn’t believe that it was like new. The owner and his son were both very friendly and helpful. We also had two broken iPods and he was completely honest in saying they just wouldn’t be worth the cost to fix them but that he was still willing to do it if we’d like. I highly recommend them and will use them from now on.

Roz works efficiently and at a fast rate while also doing his best to work with all customers to charge reasonable prices for his incredible services. This small, family operated business is definitely one in a million! I highly recommend Roz High Tech to anyone with any device issues, including needing anti-virus protection installed. From broken screens, malfunctioning programs, and virus protection to simply wanting to purchase a laptop charger or a “like new” device, (for example, an IPad that has been factory reset and was barely used by its prior owner), but not have to pay the harsh price that Apple charges.) GO TO ROZ HIGH TECH for the best prices for IT repairs and device purchases!