About Schrock Innovations Computer Repair – Des Moines Service Center:
Our main services are Computer repair service and we are Located at 9500 University Ave Unit 2104, West Des Moines, IA 50266, United States
Repair Services offered :
Trust us to deliver effective solutions at competitive prices!
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Rating:
Reviews:
I purchased one of the Holiday Special desktop computers from Schrock about a month ago. Great product and professional service. I had been looking for a replacement of my old pc for about six months from a number of computer providers. Chris at the University Ave location in West Des Moines, IA was respectful of my personal preferences, guided me through the choices and placed the order. No pressure, just sought to find the best alignment of my needs to what components to buy. The pc arrived at Schrock’s shop in a couple of weeks (short time, relatively), and Chris and Sean transferred key information and settings from my old pc to the new pc. Old pc still functions fine and remains a short term backup. Chris and Sean were great about staying in communication with me during the set up to ask what choice I wanted for some information transfer. When done, I took the pc, new monitor, keyboard, mouse and power strip home and took an easy couple of days personalizing final set up (as the upgrade moved me from Windows 10 to 11). All working. I purchased Sophos and Secure Updater. All seems to be working great. Excellent pc speed and overall quality. Thanks, Thor, Chris, Sean!
Dropped off a family members laptop get a Microsoft pop-up off and get some sort of Spyware/Security downloaded on it. Computer is old and not worth much. They told me it would take about 2 hours and they would have it ready the next day. They left a message the next day stating that the battery had “imploded” and it was a fire safety hazard. I stopped in to get the laptop and was told I need a new $150 battery and it would take an hour of labor at $140/hr (seems outrageous). I heard about the incredible customer service on AM 1040 and thought I had found a “spot” to take any computer issues. Why would you download Spyware/Security for $150 on a laptop when it has this fire safety issue? Should have waited for the consumer to weigh options. Now I have a worthless fire hazard with $150 program on it. They don’t have to worry about seeing me at their store again.
About 1 1/2 years ago I bought my first laptop after frequently listening to the weekend radio program. I spent twice the amount I anticipated and that hurt, initially.
The customer service and advice have more than made up for the my initial investment.
Chris and Brandon, professionally, are wonderful and refreshing young men. They are patient, kind, knowledgeable, interesting and extraordinarily pleasant.
Customer service/knowledge are probably the most important aspects of all businesses in my opinion. And these two have both! I cannot say enough about the excellent service I have received every time I have any type of question.
Good luck to both of them in their futures and please treat them well.
Thank you.
Gail
The customer service and advice have more than made up for the my initial investment.
Chris and Brandon, professionally, are wonderful and refreshing young men. They are patient, kind, knowledgeable, interesting and extraordinarily pleasant.
Customer service/knowledge are probably the most important aspects of all businesses in my opinion. And these two have both! I cannot say enough about the excellent service I have received every time I have any type of question.
Good luck to both of them in their futures and please treat them well.
Thank you.
Gail
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