Smart Point in Lexington-Fayette | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Looked up the best reviewed phone repair store in Lexington, Smart Point came up. I call ahead, the store, while being listed as open, is empty. Maybe five minutes later, I see the guy drive up and he lets me in to repair my phone. The shop is a wreck inside, nothing like the pictures. I talk to the guy about getting the port on my phone repaired, and he talks to me like I have no idea what I’m talking about. Very belittling, but hey, if it’s the best repair shop in Lexington, maybe the repair work will make up for his attitude? He fixes it, it takes forever (said it was going to be maybe an hour or so, ended up taking three), and while it’s open, brings it out and starts touching the logic board. He breaks the OLED panel then has the audacity to tell me that my screen was already cracked and he couldn’t do anything about it (Granted, my screen protector was cracked but nothing was wrong with the screen. Could have confused him, but as a good repairman he should have known the difference between the screen and the protector). Someone else that worked there also sold me a pair of “new” earbuds, which weren’t at all, they stopped working a few hours after purchase. The only good part was he gave me half off the repair because he broke my screen, but it wasn’t anything compared to the $400 price tag of the new screen. AVOID THIS PLACE AT ALL COSTS!

I was very pleased with a service I had at Smart Point Store. I called in after water damaging my phone. A technician was very professional and friendly. They let me bring my phone in, even though they are under remodeling and were closed that day. My phone was fixed, and I was able to pick it up the next day. I really appreciate their fast service. Two other repair shops in town told me they weren’t able to fix it when they looked at it, that it’s not fixable and I had to replace it. I was worried about losing all my information. They were very patient with me and explained all the details about the repair they did. Plus, all my pictures and information on the phone were saved, and I didn’t lose anything. The repair was done efficent and only cost me $60. I highly recommend this repair service in town. They are professional, friendly, and trustworthy!

Better prices than other shops in the area, not the best professionalism.
Advice for the owner:

Answer phones with, “Thank you for choosing Smart Point,” not “Hello?”

Get a bigger sign and take down the plywood from the window. My wife and I both had a hard time finding your store front.

Greet customers with a smile, eye contact, and a friendly, scripted greeting, “Hi, how can I help you today?” Everyone I encountered acted as if they didn’t know why I was there and I had interrupted some personal business of theirs.

Keep consistent hours, and if the shop is closed for lunch, post those lunch hours on the door.

Despite this, the family (?) running the shop seemed like nice people. I think they just might not be aware of what most Americans expect from a business.