SmartPhone ER Repair |TROUP | Phones, Tablets, Game Consoles, and Laptop Repair in Tyler | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I called about a screen for my iPhone 11 Pro Max and was told it was $169.99 but they would take $10 off and give a screen protector, after bringing it in they later tell me it’s actually $129, so after I leave my girlfriend gets a call saying I was told the wrong price and it’s 169 with no discount or screen protector then after I brought up that I was offered a discount they asked me to wait a second and then told me they would still do the same deal ($10 discount and screen protector) which I agreed on and they said it would be ready in 45 mins to a hour so I agreed hung up, after 2 hours I go to get my phone without a call from them or anything, when I arrive they not only did not give me the $10 off they also tried to charge me for a screen protector that I was told would come free, then when I question what happened the lady at the register said she was beside the guy I talked to on the phone and said that he never agreed to do that yet I have a witness that said fight beside me and heard it, eventually the lady took the screen protector price off and brought it down to $182 after tax, this place is a scam and will price gouge you any way they can or lie to you to bring in customers and then up charge you, I called multiple other phone stores and priced the same screen and at 6 other stores, 5 in Tyler, and the one in Henderson all of which never got higher then $130 after tax, will never go here and will definitely recommend people stay as far as they can from this, my phone screen is fixed but this is not a $50 dollar difference

Brian was friendly and knowledgeable. I was surprised at how fast the service was. He did an amazing job my son’s iPhone 11 looks brand new. He even put the glass screen protector on for me. This will be my go to if I’m needing more repairs. Thank you Brian!

Brian is seriously the most kindest guy. Plus he was so quick to fix my son’s iPad screen. The screen was in bad shape and within 2 hours it was fixed. He made my five year old’s day. Literally the best experience I’ve had. I do highly recommend this place.