Sweet Memory IT Support & Computer Repair-iPhone iPad Repair-Computer Parts in San Francisco | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I dropped a hard drive off to see if they could retrieve the memory.

$150 to take a look – not a problem.

Week goes by – nothing

2 weeks – their system crashed, start over.

3 weeks – Get a notice that my drive can’t be fixed and I should come get it. So I ask why it took 3 weeks to figure it out. They respond with “oops, wrong person, we’re still working on yours.”

One month – 1.6 TB retrieved, sounds great, slow but great that the data is alive.

5 weeks – Pick up my drive, pay another $125 which seemed decent, only catch is they didn’t actually transfer the data. Nothing actually ended up on the new drive. Excuse was that “it was corrupt”. Okay, then tell me you recovered nothing, not 1.6TB of data that you literally didn’t even transfer to the drive you charged me to transfer nothing to.

Asked for my money back and they complied. Except they didn’t. Just simply didn’t do it.

Asked again and they apologized and said they were on it. Still have not been refunded.

I don’t think they’re crooks, they all seem nice. Just super incompetent and terrible with communication.

Great service and location! I’ve loved my three experiences here. I will say that I prefer them for service rather than any of their retail products. But if you need something fixed, upgraded, etc, Sweet Memory is the best place to go. Super-friendly, authentic, and super-fast. Try booking a memory upgrade elsewhere and you’d have to schedule days in advance, but at Sweet Memory you can just walk in and get it done — not in some hidden back room, either.

My suggestion to them for improvement is to focus on quality inventory rather than low-price inventory, or at least to capture a fuller spectrum of price/quality items.

You have a computer problem? They will fix it.

I spilled water on my laptop and bought it in to see if there was anything recoverable on it. This is a month after the spillage. My expectations were low (a mean, a whole month had gone by) but somehow, allll my data was recovered. All of it. All my thousands and thousands of pictures I take but do nothing with, old college papers, word documents, everything. I have no words. I mean, I know to go back up my stuff so this won’t happen again but if anything ever does, I know where to go.