Tech Genius in New Britain | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

So this happened, ya know how it goes… spring cleaning fever hits, you rearrange your furniture, and put your charging station in a new area.
And then IT happens! The ZOOMIES!!! Y’all with cats know what I’m talking about
In my home, there is never 1 cat with the zoomies…nope all 5 join in the festivities and form a “conga line” zipping through every nuk and cranny squealing with delight as 1 follows after the other. It is a regular Romper Room in here However, I quickly learned what a terrible idea it was to move my charging station… as my Galaxy tablet went flying through the air and landed with a thud To my surprise, it wasn’t broken, or so I thought. When I went to charge it, I realized the damage was on the inside.
This is when I meet Elshan, owner of Tech Genius. I gave him a call, and he said, “same day service,” he didn’t need to say anymore. When I walked in, the 1st thing I noticed was his “hang loose” sign and his laid-back personality to go with it He is the calmest multi-tasker I have ever met. He will gladly have a conversation with you about life while his hands are busy fiddling with this and tinkering with that, repairing 1 tech device after another. As I sat there getting to know Elshan, several different customers came in (at different times), and they all said the same thing, this guy right here is the best! He is so respectful, and he knows what he is doing! He sure does! He has been in the professional tech repair business for 10 years. He had a kiosk at Buckland Hills Mall for many years (I think 8) and has been in this new location going on a year in May 2024. Elshan is caring, respectful, and knowledgeable and goes out of his way to make you happy. He has a loyal following of customers and a new one I honestly think he will need a bigger store sooner than he knows. See ya soon for that laptop
Everyone loves Elshan

Where to even begin.. I brought my son’s Nintendo switch here because I saw they had great reviews. Upon drop off, I asked the man at the desk if they would call with a quote before repairing. He replied yes. I get a call later that night saying that the switch is fixed and it is $120. I politely told the man on the phone that I asked if we would be given a quote and that we never agreed to any pricing or were given a quote as promised. He said that the worker we spoke to early doesn’t speak English very well and that he would be happy to “return it to the condition it was dropped off in earlier”. So absolutely no accountability taken. Ok. I actually understand the worker doesn’t speak English very well but was completely rubbed the wrong way by this man’s response. Anyway, I send my partner to pick up our sons switch. They did not give him a receipt and by the time he got home, the left paddle is completely not registering or working. I called as soon as they opened the next day and was told to bring it back. We did. They said it needs a new battery and would do it no charge. Cool. I leave it and receive another call a few hours later saying it is fixed. I go to pick it up and surprise! It’s not working. They shrugged and said the paddle must need replacing. No apology, no eye contact as they casually say this, no partial refund.. just nothing. I was so upset at this point I literally walked out. I would NEVER suggest to anyone to come here. My partner and son are huge tech people and they have completely lost our business. First and last time I’ll set foot in their shop. So disappointed.

I been bringing business to these guys for years but lately then turned into liars I brought a iPhone 13 where it had bad battery and it fell in water the guy put battery and it work but then after a weak battery went bad I remember the son telling me if the battery had problem I could bring it in and they’ll fix free of charge they charge me 70 dollar and didn’t fix nothing!!!! Then I had problem with ps4 pro went it will turn off after overheating they said they fix it and I owe 120 I told him how I know it won’t turn off what did u do just clean it ? The guy sweared he worked on it for 8 hours that was a lie they said take it and don’t pay but don’t come back when I plugged it and my son was playing it turned off the guys are thieves him and his dad don’t trust them