TechEase Computer Repair in Santa Barbara | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

The fan for my laptop started to wear out / run down and it was OBVIOUS. I can swap out a fan for a computer but not a laptop so I took it to TechEase and asked that they order a fan and replace it. They refused stating they wouldn’t do any work unless they were able to do a diagnostic on my laptop and charge a fee (I think around 70 bucks???). I understand the need for these kinds of fees but my situation was different. I told them I didn’t need a diagnosis, just the fan replaced but they said they wouldn’t do any work unless they could do a diagnosis and charge the fee. I repeated that the problem was obvious, that the diagnosis would only take seconds and paying close to 70 bucks for a few seconds of diagnosis wasn’t reasonable. Despite my stance, they wouldn’t just install a new fan and because they knew I needed their help this additional fee they were requiring felt like extortion. I really felt forced to have to pay this completely unnecessary fee! I thought about it for a minute and decided to go ahead and pay the diagnostic anyway because, “they got me and I had no choice.” I started to turn over my laptop and asked how long would they’d need it for the diagnostic. I was told it would take several days! I remarked it wasn’t practical for me to give up my laptop for several days to evaluate a problem I already knew what the issue was and in a few seconds. They told me that I wasn’t their only customer and that there was a stack of computers to get through first. This I understood too because computer repairs can be time consuming except that the two clerks were absolutely unapologetic about it. I told them I work essentially 70 hours a week and couldn’t afford to have the laptop gone for several days, then wait more days for a fan to come in, and wait whatever time they required to do the install. They unsympathetically told me that if I wanted my laptop fixed then that’s what I’d have to do.

I just walked out of there, spent five minutes and ordered a new fan online but didn’t have time for learning how to do the install myself. Of course a week later my fan finally gave out and my computer overheated and crashed. I guess I got what I deserved.

Terrible service, no common sense, unreasonable/scamming policies, and slow repair times. Most of the company’s five star reviews seem to be from 2 or more years ago. I suspect service has gone down hill since then and I’d skip on this place every time.

I cannot recommend TechEase highly enough – they are fantastic! I run a small nonprofit agency. Dealing with our technology needs, equipment, etc. has always been a challenge – but its a critical part of business operations and cannot be ignored. We recently had recent cable voltage spike incident that killed wiring and impacted our network, voip, servers, and we were completely down for a week! TechEase was referred by a trusted associate and they were able to come to the office within a couple of hours of our call. Evan was focused, fast and fantastic. He quickly diagnosed and resolved the problem/s and we were up and running within a day. And did I tell you that they are affordable? There was no wasted time and no messing around – Evan figured out our problems and fixed them. It was a wonderful experience.

My computer recently installed an incomplete update. I couldn’t reinstall the previous version, so I had it taken in. They encountered the same problem of an incomplete update, but they were able to fix it by installing a new hard drive and they saved every photo on my computer (I’m a photographer, so that detail was incredibly important to me). I basically got back a brand new computer for a very reasonable price. I’m very happy with the quality of service that I received!