The Cell Spot (Buy, Sell, Repair, Trade) Toledo, Ohio in Toledo | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I took my phone in because the camera stopped working, and what I got in return was a horror story. The technician seemed confident and told me it would be fixed in a couple of hours. I left the store feeling hopeful–big mistake.

When I came back, they were acting suspiciously, avoiding eye contact, and taking forever to retrieve my phone. Finally, they handed it to me, and the first thing I noticed was that the back cover wasn’t even properly attached. It was like they just slapped it on without bothering to seal it. When I confronted them, they assured me it was just a ‘cosmetic issue’ and that the phone was fixed. Spoiler: It wasn’t.

I checked the camera, and not only was it still broken, but now the entire phone was glitching. The screen was flickering, apps were randomly opening and closing, and the phone was overheating like crazy. I immediately told them something was seriously wrong, and they had the nerve to say that these issues ‘weren’t their problem’ and that I should have brought the phone in sooner if it had so many problems. What?! It was working fine except for the camera when I brought it in!

I asked them to fix the new issues they caused, and they said it would cost extra! EXTRA? I hadn’t even paid for the first ‘repair’ yet, and now they wanted to charge me more to fix the mess they created?

Then, to make things even worse, when I refused to pay, they said they’d keep my phone as ‘collateral’ until I did. They literally held my phone hostage! I had to call the police just to get it back, and when I finally got it, it was in worse condition than ever before–completely unusable.

I cannot believe the audacity of this place. They destroyed my phone, tried to extort me, and had the nerve to act like it was all my fault. Save yourself the headache and STAY FAR, FAR AWAY FROM THIS SCAM!

WORST EXPERIENCE OF MY LIFE! I took my phone in for a battery replacement, and it turned into a total disaster. First off, the store was filthy–dust everywhere, tools scattered on the floor, and what looked like leftover food sitting on the counter. I should have walked out right then, but I was desperate to get my phone fixed.

The guy behind the counter barely looked at my phone before assuring me it would be a ‘quick and easy’ fix. He asked me to leave it for 30 minutes. When I came back, not only was my phone still in pieces on the workbench, but the technician had left for lunch! I waited another hour, and when he finally returned, he seemed completely lost, like he forgot what he was supposed to be doing.

Finally, after two more hours of waiting, he handed me my phone, saying it was ‘good as new.’ I immediately noticed the screen was loose and one of the buttons was missing! When I pointed this out, he shrugged and said it must have been like that when I brought it in. Excuse me? My phone was perfectly fine except for the battery!

To top it all off, when I tried to power it on, the phone wouldn’t even start. It was completely dead. I demanded a refund, and they refused, saying they ‘don’t do refunds on repairs.’ Now I’m out the cost of the repair, AND I have a phone that’s completely unusable.

This place is an absolute joke. Unprofessional, dirty, and clearly clueless about how to fix anything. Do yourself a favor and go ANYWHERE else!

AVOID THIS PLACE AT ALL COSTS!!! I brought my phone in for a simple screen repair, but what I got was a NIGHTMARE. The technician, who looked like he just rolled out of bed, assured me it would be a quick fix. I leave my phone, come back an hour later, and they handed me a completely different phone! Not just the wrong model, but a different brand altogether.

When I pointed this out, they had the audacity to tell me it was an ‘upgrade.’ But it gets worse–this ‘new’ phone had a cracked screen, no SIM card, and the battery was barely holding a charge. I demanded my original phone back, and they claimed they ‘misplaced’ it. How do you MISPLACE a customer’s phone in an hour?

I asked to speak to the manager, and they brought out some guy who was more interested in playing games on his phone than helping me. After arguing for nearly an hour, they finally admitted they ‘accidentally’ sold my phone to another customer and offered me a $20 discount on my next repair. Are you kidding me?

This place is a JOKE. Not only did they lose my phone, but the staff was rude, unprofessional, and acted like it was my fault. Now I’m out $800 for my phone, and they won’t even return my calls. I’m seriously considering legal action. AVOID AT ALL COSTS!!!