The Computer Store in Minot | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Began with great customer service from everyone. From the point of dropping my laptop off with the store, all the way to picking it up from them. They were not able to correct my issues I was having with my laptops hard drive ribbon cable that connects to the mother board, and this is not what prompts the review. However, what does, I am unsure of any other business where they expect payment, when nothing was fixed.

The computer store charged me a $45 “diagnostic fee”. When I dropped off my laptop I was told nothing would be charged until after I received and accepted a quote via a phone call from the service tech. The phone call I received was very profession but to shorten the the review it can be summed up to “sorry we cant fix it, all the parts are in china with 60-90 day shipping.” Upon pick up I was notified that it would be a $45 for diagnostic fee.

The signs that are attached to the registers should give a much clearer understanding of what the Diagnostic fee is and clearly state no matter what, it will be charged to every customer no matter if work was done or not to your device / that it is NOT apart of the quote you’ll receive, but expected customer robbery. You don’t pay auto mechanics for quotes, or even fence companies for a quite to build a fence, why should we pay you, for not fixing anything?

I’ll be sure to avoid the computer store and inform any individual that ask if I have and computer store recommendations of this situation.

Final thoughts: great customer service, horrendous customer relations and business model.

The guys and gals here are S-Tier professionals. Incredibly knowledgeable and not trying to scam you. I purchased a new motherboard, cpu, and ram. They helped me over the phone and I was able to bring my computer in for a quick fix. The service department didn’t make me feel like I didn’t know what I was doing and they have the broadest range of equipment in Minot I’ve seen. Great employees and I will not be going anywhere else. 5 stars

COMPUTER STORE IS A GOOD PLACE TO HAVE YOUR COMPUTER REPAIRED, THEY ALSO SELL NEW COMPUTERS. MY LAPTOP COMPUTER HAD A POWER CORD PORT ISSUE & I HAD A REPAIR MAN REPAIR IT IN 2019 & THAT REPAIR LASTED 1 YEAR. SO, I TOOK MY LAPTOP TO THE COMPUTER STORE IN 2021 & THEY REPLACED THE BOTTOM OF MY LAPTOP WITHOUT LOOSING MY DATA ON MY LAPTOP, IT WAS IN THIER SHOP FOR A FEWS DAYS & I PICKED IT UP & NO PROBLEMS. CUSTOMER SERVICE IS GOOD.