About The iShop Mobile Experts!:
Our main services are Electronics repair shop and we are Located at 8401 E US Hwy 36, Avon, IN 46123, United States
Repair Services offered :
Trust us to deliver effective solutions at competitive prices!
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Rating:
Reviews:
After three frustrating faulty iPad screen replacements, iShop in Avon left me WORSE OFF than when I first tried them. Their final offer to make it right? A disassembled iPad and a refund. To say I am extremely unhappy with the repair service, the quality of materials being used, and the customer service is an understatement.
The Ishop replaced the screen on my iPad Pro in Dec 2019. The screen later developed “dead zones” approximately 13 months later, where it was not responsive to touch down the left hand side of the screen. I contacted the Ishop and Dustin (the tech working at the time) replaced it under warranty in less than two hours. Two weeks after this warranty replacement the home button became very wiggly and protruded above the surface of the iPad, and there was light leaking out from the screen’s borders. I returned to the Ishop, again, for another warranty replacement. At pickup, I immediately noticed that new screen #3 had a shadowy haze all along the bottom edge (the home button side of the screen). I pointed it out to Dustin, the tech, and he said all their screens of this model are doing that. I said it wasn’t like that before, and he said that was his last one. He then offered to remove the screen and give me a refund. This would have left me WORSE OFF than when I came in here – an entirely unusable iPad. I am extremely unhappy with the repair service, the quality of materials being used, and the customer service here. They have been responsive and quick to offer warranty repair, but being in here three separate times and still not having a good screen is extremely frustrating.
The Ishop replaced the screen on my iPad Pro in Dec 2019. The screen later developed “dead zones” approximately 13 months later, where it was not responsive to touch down the left hand side of the screen. I contacted the Ishop and Dustin (the tech working at the time) replaced it under warranty in less than two hours. Two weeks after this warranty replacement the home button became very wiggly and protruded above the surface of the iPad, and there was light leaking out from the screen’s borders. I returned to the Ishop, again, for another warranty replacement. At pickup, I immediately noticed that new screen #3 had a shadowy haze all along the bottom edge (the home button side of the screen). I pointed it out to Dustin, the tech, and he said all their screens of this model are doing that. I said it wasn’t like that before, and he said that was his last one. He then offered to remove the screen and give me a refund. This would have left me WORSE OFF than when I came in here – an entirely unusable iPad. I am extremely unhappy with the repair service, the quality of materials being used, and the customer service here. They have been responsive and quick to offer warranty repair, but being in here three separate times and still not having a good screen is extremely frustrating.
This is the only place I recommend to friends, family, and followers for phone or tablet repairs.
One of my favorite things about this store is the $20 screen protection plan for your phone. Just $20 and that’s a lifetime warranty replacement. They have maintained my screen protector on all my families phones now thru 3 phones and about 5 yrs. It’s the best deal around and I sure hope they never change it. That’s true customer service that you can’t find anymore! This place deserves a perfect 5/5 star review! Always a pleasure to bring my business here! Thank you for supporting the military, law enforcement, and responders! Your shop Rocks!
One of my favorite things about this store is the $20 screen protection plan for your phone. Just $20 and that’s a lifetime warranty replacement. They have maintained my screen protector on all my families phones now thru 3 phones and about 5 yrs. It’s the best deal around and I sure hope they never change it. That’s true customer service that you can’t find anymore! This place deserves a perfect 5/5 star review! Always a pleasure to bring my business here! Thank you for supporting the military, law enforcement, and responders! Your shop Rocks!
10/10 would recommend. I walked in during a lucky customer lull with no wait time. They fixed my rear facing camera on my iPhone XR in literally under 10 minutes upon walk-in! Lifetime warranty on the new rear camera too! Very expedient, nice, and professional.
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