The Mac Guys in Newport Beach | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

This best thing I can say, is these guys are absolutely horrible. I was referred by AppleCare to have my laptop repaired. They were nice enough when I went in, ran diagnostics, but couldn’t find the error. I ran it prior on my own and was able to duplicate the error, but took him at his word unfortunately. They ordered the parts for the follow week. After leaving, I ran the diagnostics (as googled on the apple site) and was able to duplicate the error again.

I figured they knew what they were talking about, so I let it play out. We picked it up yesterday and were told the computer passed diagnostics. I got it home and it failed the Apple diagnostics that I ran again with the same error. I called to ask and was told the computer passed and if it works the error doesnt matter, but he would look it up and get back with me. When I got home about an hour later, my computer locked up again with the same error as prior, so I called them and informed them.

Unfortunately, I was greeted with excuses that it had passed, continual interruptions, told the computer would need to be sent back to Apple, and told I have AppleCare. I told him I know I have AppleCare as they were the ones who referred me. I asked him if I needed to call AppleCare, his response “I’m not telling you what to do.” What? Seriously? I told him I didnt understand why he was giving me attitude, as I was asking what to do about it. He said that wasn’t his intent and he was sorry if that’s how he came across. Well, it was, but giving it one more try, I asked if I needed to call AppleCare or could just bring it back in. He stated, “Call AppleCare” to which I replied, “I will call them” and he immediately hung-up.

First, It seems odd to me that I can duplicate the error literally every single time using the Apple diagnostics program, yet the experts here cannot. I understand things happen, but the level of arrogance here, reluctance to back the work, and willingness to actually solve the problem are completely lacking, along with the attitude to go with it.

My recommendation, if given the chance go direct to an Apple Store and don’t waste your time and efforts with a 2nd hand operation that clearly couldn’t care less about customer service.

Owner Mike is a cool computer dude. With 30+ years of experience he certainly knows more than the Apple “Geniuses” when it comes to fixing Macs. Took an unbootable iMac into the Apple store and the genius was convinced the iMac motherboard was bad and the hard drive was good. Called Mike and he said most likely it was the other way around — that the iMac motherboard was probably OK and the hard drive was bad. Took it into Mike and sure enough he was right. No slight on the Apple genius — he was sincere in his evaluation. He was just wrong on this one. It’s just that experience really makes a difference and the Mac Guys have a ton of experience.

Always have and continue to have a great experience here. These guys are honest professionals with quick turnaround. I brought in my 2021 MacBook Pro after the keyboard failed on me, they knew right away they had to replace the whole top case, gave me an accurate quote breakdown on parts and labor within 5 minutes. Took some extra time to get the part (Seems to be the current state of the world). When I called to check-in they expedited the part and now I have half a new MacBook Pro. Will definitely continue to return to this great family owned local business!