TXK Repair Services in Kansas City | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

We took in a PS5 to have the HDMI port replaced. They took the money and shipped it off. We called after a couple of weeks and they stated “it was not worth it for them to fix it.” Um, what? Apparently the dust inside scared some snowflake away. The person, owner I take it, was convincing that when “PS5s get dirty, they are no longer worth repairing” and kept $60, didn’t repair it, and gave it all back as a pile of parts in a trash bag.

I’ve been in IT for 26 years. Mainboards, power supplies, heatsinks – they all pull in dust. You clean it and move on. I wouild have done this repair myself if I had the proper stuff in hand to resolder the HDMI port. But I didn’t and wanted to help a local business as I own one myself. In this case, I am not sure what to say. If I ran my business this poorly, I would not have a business. Or at least one that looses lots of money and customers.

The proper solution would have been to re-assemble the PS5 as it was and fully refund the money since no services were rendered.

We dropped off my tablet at TXK on the recommendation of a tech at ATT in Liberty on this past Friday. We went to TXK, the repair estimate was great and, since I paid $15 extra for overnight shipping for the part, I got a call from TXK at 1p.m. Saturday that my device was fixed. They have all of my future business, such as it is, and our recommendation to everyone we know about their business.

I called this place – their phone etiquette was very helpful and professional. I then visited the store and two precious cats greeted me! The owners immediately made sure I was okay with cats. They are very personable and seem like they remember each customer whose device they are working on. Great price and I’m very excited to pick up my phone once the screen is repaired.