uBreakiFix – Phone and Computer Repair in Detroit | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

This could be a long review so I’ll just write the summary first then provide context after

Regular Laptop maintenance went wrong (PC not booting)-> went to ubreakifix to have it fixed -> $60 “diagnosis” that was wrong (and definitely they did not open and inspect device)-> 1 week waiting for parts -> called and was told need additional 2 weeks before parts arrive and 3 business days to work on it-> said “no thanks” and got my laptop back but still paid for $60 for “not repairable” diagnosis-> bought tools from amazon and redid the work i did and got laptop working again within a few hours

here is the full story, during regular maintenance on laptop (clean fans, apply new thermal paste, etc), minor mistakes were done by me that could have been fixed but several screws got stripped/FUBARed. not having the tools or work area (and no time either since I needed laptop working again ASAP) to properly perform the repairs, I did some troubleshooting and was able to confirm power was OK at least (battery&charging and LEDs on laptop showed it). so to avoid causing any more damage to the device, I decided to go to ubreakifix since i assumed they would be better at fixing it than me. I came into the shop, explained in great detail what was done and what area they should focus on and shared some troubleshooting that i already did to save them time. They took the device and performed their “diagnosis” for a few days. They came back telling me the issue was battery and some ports (which i already verified that wasn’t the issue). But for the sake of argument, I gave them the benefit of the doubt and told them to continue with their “repairs” which involved them ordering replacement parts (which they said would take 2 days). 2 days later, nothing so I called them and they said another 2 days for parts to arrive. I called again, they told me only half the parts arrived and the other half will arrive 2 weeks from now. I asked if they would at least try their “repair” with the parts they already have or if they at least fixed the stripped screw/thermal paste application I did. they said they would do it once all the parts arrived which was 2 weeks (i.e. 3 weeks in total). I asked if they were sure if that “repair” would fix it and they said it was first step to troubleshoot and find the root cause (3 weeks to troubleshoot what took me an hour to verify). Anyways, told them thanks and took back the old laptop to clone unto a new one. But to be 100% sure laptop was beyond hope, I did purchase some tools from Amazon and tried fixing the issue myself. Before I got started I noticed they HAD NOT EVEN OPENED THE LAPTOP AND INSPECTED THE INSIDES. I knew they had NOT DONE ANYTHING since I had screwed back the bottom cover in a pattern (Diagonals screwed tightly, rest was screwed halfway) and stripped screws still there (they ignored my initial request to fix it first). I continued with my own repairs and carried out the same instructions I gave them and within a few hours my laptop was working again (literally typing this review with it).

I cannot comment on how they perform other repairs, but the general impression I get is this store specializes more with general repair of phones despite WHAT THEY CLAIM OTHERWISE. And their customer service is …. OK depending on who you talk to

But if you have something more complex like PC or Console, I would suggest going somewhere else or looking up Youtube videos and trying to fix it yourself

Took my son’s Nintendo switch into the Canton location to get fixed (switch would charge on dock, but wouldn’t go into TV mode). The front desk guy was nice and said it was either the charge port or a specific chip. He said it should only take 2 business days.
2 days later, I received a phone call stating that they needed to order the chip and would take another 2 days, but should have it back by then.
The next day (today), I received a phone call stating they replaced the chip, but they need to ship it to one of their other locations to “tighten up loose ends”, whatever that means. I then told them that if it isn’t fixed and shipped back to their location within the next 2 days, I will be calling it quits and picking it up. Each time I’ve spoken with them, they assured me that I’ll be paying only $150 “if the problem is fixed”. We shall see if they honor their word.
UPDATE: Attempted to call the “customer service line”…The person that took my call said he couldn’t help me and to call the store where I took the switch. After arguing with this man, he placed me on hold for 12 minutes and then hung up on me. Not once did the man ask for my information. VERY POOR CUSTOMER SERVICE! I then left a voice message with the Canton location stating I will be picking my son’s Nintendo Switch up tomorrow and better not be charged a dime if it’s not fixed.

My phone was repaired easily and it’s like new! (It had the galaxy s green/white screen of doom.) Quick and efficient service! Only thing that could use some attention is making sure the phone has been cleaned up when ready for pickup (I had to ask, but they gladly took care of it though!!). Friendly staff, they answered my questions and were very knowledgeable. Highly recommended!