uBreakiFix – Phone and Computer Repair in Leesburg | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Have come here a few times before , but will not be returning. I made an appointment a few days in advance, I knew exactly what I needed because I had the same problem a year ago. Called the day or two before to ensure they had the part I needed for my appointment and they ensured me they did. Show up for the appointment and they don’t have it. I leave the following day for a work trip and asked to check another store so I called Herndon store myself who did not have the part in store(which is fine, I was just surprised the Leesburg location didn’t offer to call or any other solution to their mistake). They mentioned the manager potentially being able to get it the next day so I called them later in the day to see I could get it fixed the following day. On the phone they said they would find out and call me back. Never called me back. Super disappointing in the lack of professionalism and organization here.

Was sent here in a total panic from Verizon shortly before closing time with my broken phone for an insurance claim. Adding further emotional turmoil, it hadn’t been backed up and contained the last pictures of a beloved pet who had just passed. Also on my brick of a phone was a months worth of work for a looming deadline. Matthew was working the desk and was compassionate, courteous, brilliant, knowledgeable beyond compare and shockingly fast at diagnosing the issue. He went way out of his way to calm my fears that my device could be backed up and then personally completed the repair ahead of schedule. Not only did I leave having recovered all my pictures and un submitted work but I left with my phone, fully fixed& backed up, the very same day. From now on Matthew will be the only one I entrusting all my family’s tech issues to as he earned not just my trust but my respect and loyalty!

I had an iphone 7 that needed a battery replacement, however after them promising to replace it after 3 days, I ended up going there 5 times in three weeks , and they charged me a ridiculous amount( which by the way cost me more than buying another iphone 7 phone was borrowed so I had to get it replaced while I had it). After all these hard time they gave me, they said there was water in the phone ( which is not true, owner nor I were aware of it) . Anyways, long experience short, do not take any devices to them. I have found a reliable place in chantilly that does an amazing job.