uBreakiFix – Phone and Computer Repair in Auburn Gresham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Drastic difference, amazing customer service. I would totally recommend for those who are in need of some repairs!

UPDATE: In May 2023, I visited UbreakIFix, feeling confident in their services, especially knowing they were backed by Asurion. Initially, I was satisfied with the screen repair, even leaving a 4-star review. Fast forward to seven months later, and the same screen starts malfunctioning. Naturally, I thought this would be covered by their warranty, but my experience was frustratingly different.

I returned, expecting a straightforward warranty claim, only to be met with resistance. They offered a mere $25 discount, citing ‘physical damage’ as the reason my warranty claim was denied. However, the photos I provided clearly show the screen was well-maintained, disputing their claim of physical damage. It felt like a blatant excuse to avoid honoring their warranty.

I ended up paying for another screen replacement, effectively doubling my cost due to what I can only describe as a subpar quality part. This experience was not only disappointing but also felt like a tactic to extract more money for another service, based on a questionable diagnosis.

I had high hopes for UbreakIFix, especially under the Asurion umbrella, expecting robust support and customer service. Unfortunately, this experience has significantly tarnished my view of their service. For anyone considering UbreakIFix for a screen replacement, I urge you to reconsider and look elsewhere. Don’t find yourself in a similar situation, paying twice for what should have been a one-time fix under a warranty that seems to promise much but deliver little.

The service was truly excellent. The technicians were very friendly, and clearly knew what they were talking about and doing. When a problem arose during repair, the technician actually drove to another store to get a new part. Who knows if they’re gas was even reimbursed?

Then when I got home another issue developed. Maybe it was a mistake during repair, or maybe the phone was more damaged than expected. Took it back, they repaired it free of charge, and incredibly fast!

The only nitpick I have, is that the screen protector on the inner screen was installed about a millimeter lower than the screen. There’s a small rainbow at the top where the screen protector is on top of the screen. But I understand how hard installing the protector must be. I probably won’t take it back just for that, but in an otherwise perfect experience, it’s annoying.

All in all, it was an excellent experience, and I’d recommend the shop to any friend or family.

Forgive me, but your website and online help are horrible. I lost over an hour trying to get in. I drove to the Ubreakitwefix store in Norage, IL., on 4 of July.
The helpful technician, Ryan, helped me navigate my personal computer. It took us 20 minutes to get to where I could make a claim. After that, everything was wonderful. They replaced the glass in less than two hours. These guys are the best.