uBreakiFix – Phone and Computer Repair in Loma Linda | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Edit: the number they gave me doesn’t deal with ubreakifix apparently

I have been to this location twice. Once in April and again in June. The first time everything went smoothly besides the fact that they didn’t call when the service was done like they said they would. The second time I went in the guy at the counter started to ask for my information and I told him it. Then this lady from the back loudly proclaims that she didn’t want to run a test on my phone to make sure it’s in good condition to be fixed. A quality test or something of the matter.

She then steps out and tells me she will change my screen no problem without the test. I knew my know was in good condition regardless but I was happy to not have to wait the hour for the test.

The phone gets fixed and handed to me in a matter of minutes. I was happy and excited as I left. Then about 3-5 minutes after I leave I notice the frame of my phone is lifting.

I don’t know much about phones I work in customer service but I work in the beauty side of things so that’s not my forte. I assumed it’ll go back eventually.

I can’t drive so I didn’t want to pay the 25 dollars to lyft back there.

It’s July and I have a bubble again. So I decide why not kill two birds with one stone and get both issues sorted.

I call samsung like I always do. They tell me everything is covered under warranty and that UbreakiFix will cover it since it’s been within 3 months.

“AWESOME!” THATS WHAT I LIKE TO HEAR!

I call them. I explain the situation and instead of being understanding the accusations start to happen.

“ARE YOU SAYING OUR TECH BROKE THE FRAM?” No I never said that.

“Sounds like it was the screen so the frame can’t be broken that doesn’t make sense.” It’s the black barrier thing around my phone not the screen.

And then my favorite part. “YOU’LL HAVE TO PAY OUT OF POCKET.”

I’m trying to understand this completely. I come to you. With a phone in PERFECT condition just needs the screen fixed. I leave and the frame is damaged. And instead of being professional and doing the right thing. You want me to pay for something I didn’t do.

You want me to give you money to fix something you guys did?

I’m explaining as nicely as I can that they should fix it and instead he is telling me no.

I got upset and yeah I yelled a little but it doesn’t make sense why I should pay out of pocket for damage you guys caused.

The whole situation was done incorrectly.

The tech didn’t run a test, she did the job rushed and now I have to pay for something someone who admittedly was too lazy to do correct.

Her words not mine. This is so disappointing and upsetting because I pride myself on my phone being perfect and they damaged it.

They damaged it and now I have to pay for it.

Brandon was really friendly and communicative! Told them my issue with my battery n they explained everything clearly of what they’d do to fix it, the price and wait time! Only took an hour for them to fix it all up. Phone is good as new! Also shout out to the tech in the back Kat! You did great work! Recommending this place to any of my pals who need electronic repairs!

Our service man was a gentleman. He worked quickly and had great communication. I appreciate his knowledge of our phones. It was a positive interaction for a bummer of a reason. Lol. (we cracked our screens within the same week) Thank you again! Job extremely well done!