uBreakiFix – Phone and Computer Repair in North Bethesda | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I went there to repair my iPhone 13pro max dropped in water, they gave me 2days for the diagnosis: to dry it and see the damage.
After 2days of waiting I came 2 hours earlier for the pick up. When I arrived, The so called “technician” said that my phone was totally dead, the motherboard was dead And they can’t do anything about it and they returned my phone. When I looked at my phone, it looks like they didn’t even open it (I think they just tried to dry the water in the phone) the steam of the water was still on the glass of my phone camera.
I was desperate because I thought that I have lost all my data. I went right away to Montgomery mall to see another store phone repair!
When I arrived, I just say that my phone was dropped in water, the technician knew right away what was going on. It was the screen he said! The screen was damaged by the water so it needs to be replaced! He just did it in 15mn!!! I was there to see him to change my screen and my phone was alive!!!! My motherboard wasn’t dead as the so called “technician” at ubreakifix said to me earlier.
I was happy because my data is now safe with iCloud in case my phone will have another issue in the future.

The repair itself was fine and seems reasonably priced.

The problem your store has is lack of communication, at least for my repair.

I set up an appointment online for a repair for last Saturday and specified online what needed replacement — the back glass on my iPhone 11 Pro. I get to the store and can’t get it repaired because you don’t have the part.

There should be an option to get the part there before I go so I only need to make one trip to drop it off.

I was told the part should arrive Tuesday and someone would let me know when it’s in. I never got notified. I left a message asking if it was in; no one called back. It took multiple calls over many hours before anyone answered the phone.

I drop the phone off Thursday and was told I’d be contacted when done that day. I got an email saying the work had started but never got an email saying it was done. So again, I call and leave a message and call multiple times and no answer. Fearing it’s not done, I don’t travel there Thursday and call again several times Friday before someone finally answers and says it is done.

All these inconveniences are easily solvable with the tech you have. Use it.

I needed assistance to remove the camera lens protector from my iPhone 13. I scheduled an appointment online but Bill was able to assist me earlier than expected. I explained my issue and Bill immediately took my phone back and resolved the issue within 5 minutes. I will definitely return if I have any tech issues. Very clean store and friendly staff!