uBreakiFix – Phone and Computer Repair in Pecan Grove | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Be careful of this place.

I put in a claim with Asurion to replace my battery on my iPhone and was referred to the uBreakiFix Cypress location. I took my phone in on 7/14/2024. The tech stated it would take 2 hours to change. After 2 hours, the tech told me that he replaced the battery but the phone wouldn’t power up. He mentioned he tried another battery – same thing. He put back my original battery and it powered back up. I noticed that there was a warning under Settings noting “Display Not Recognized”. The tech made no indication that in the process of changing the battery that he damaged and changed my display. I asked him about the “Display Not Recognized” warning and he mentioned that it was a “software glitch” that it would go away in a couple of days. The tech seemed unsure of himself and this didn’t make sense to me. I asked to speak to his manager. He was in the back for about 5 minutes and came back out and said his manager was on vacation and would be in the store on Tuesday (7/16/2024).

After leaving the store, I did some research and discovered other facts that tell me my iPhone displace was replaced without my consent, and even more troubling was the tech was dishonest with me about this. I feel he broke my display in the process of changing the battery. The following are facts that tell me that the display on my iPhone was not my original display:

1) “Display Not Recognized” in Settings. This is a built in function for most iPhones whree it can detect if it has a non Apple display installed.
2) No True Tone option from Control Center.
3) Display brightness range is off. The low brightness is too bright.
4) Bottom black bezel is thicker than the other sides.
5) Screen freezes. Have to click power button to get back.
6) Colors are not the same.
7) My original iPhone had a small light scratch around where the time is displayed. This scratch was not on the iPhone after it was handed back to me.

I finally was able to speak with the manager of the store and shared my experience. He mentioned he would look into this and get back to me. As of 7/25/2024 he has not followed up with me.

I followed up with someone from Asurion, and shared my experience. They were very understanding and sent me a new iPhone (same model). My biggest concern with my experience was the dishonesty.

Gotta give all the stars. The process with Asurion is great. The work was fast. Staff is helpful. Only hiccup for me was turning off the dang find my phone… but that’s Apple not uBreakiFix. I was thankful for the patience and help of the staff as I worked through this. Thanks!

I’ve had phone insurance repairs performed here twice on my daughter’s phone. Both times, the folks here have performed the work quickly and professionally. I highly recommend this business to anyone needing a repair as I’m sure they will have a similar experience as I’ve had.