Vodafone in Yate | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I have been trying to cancel my broadband online, gave up with automated messages from robots, went in Branch and unbelievable they will not allow any cancellations in store. Back onto the phone to try and get someone to talk to me, we are experiencing high volumes of calls really? After about 20 mins of sales talk the conversation continued trying to tell me I could save PS10 a month if I stay on my package which told me basically I was over paying anyway, then tried to offer me fibre which was the same package I had the conversation went around in circles while the guy tried to sell me another package. Then I’m asked if I have been told to ask for a disconnection I had to say do what ever you need to do so I do not have to pay any more money, surely the guy on the phone would know how to do that right? I will never ever go to Vodafone again I tried several times over 6 weeks to cancel my contract useless customer service that is certainly something I learned from this experience. I know not everyone will agree with my comments but this was certainly my experience.

Hats off to Tom in store today. Both me and my partner had an awkward query with our existing contracts, my partner was already a Vodafone customer and hers was dealt with in minutes. I was with O2 and apparently O2 couldn’t help me in store as they only “sold” things from branch, went into Vodafone afterwards and my issue was resolved within minutes and I’m now a Vodafone customer.

Tom was very helpful, friendly and efficient – thanks a lot.

Welcoming staff member whom understood my issue that had not been resolved during 6 calls. Additionally 12 hrs within the 8 day period. Promises to fix my account did nothing to give me any reassurances.. still technically and practically the whole situation Is banal . Looking to take this further at a national level.

Cannot use all the services that are part of the package.