About Voelker Research – Mac Repair:
Our main services are Computer consultant and we are Located at 5585 Erindale Dr, Colorado Springs, CO 80918, United States
Repair Services offered :
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
A hidden gem! I’ve been coming here for the past 23+ years. This place has the hardcore Mac enthusiasts that have been there since the beginning. Going to any generic ‘Apple Store’ won’t give you the same service from the kid that has been working there for a few weeks. Voelker Research (VRI) is one of the last enthusiast owned service, sales and support stores you will ever see. The owner, Rich, works with his people in the shop every day and is a genuinely nice guy. He has the dedication and love for the product you will not see at any other place. If you’re looking for a Mac, and are a Mac enthusiast, you need to check this place out.
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I know what you’re thinking. You can save $50 ordering online. I get it, but ordering through VRI has saved me a lot more than that initial cost up front. An example is we wanted to buy a Mac Studio. We did our online research and wanted the nano-texture glass due to the large windows in our office. Rich told us that the loss of picture quality via the nano was not worth it and the glossy standard glass will not glare like we think it would. He was speaking out of honesty and experience. He could have made more money on the nano-glass, but told us his personal experience and what was best for us. He was right! Little to no glare with the standard glass and we are happy we didn’t spend the extra money on the nano. If I would have ordered online I would have spent $100’s more for the nano-glass, would have been disappointed in the performance and have been stuck with it as it was. He also had us wait a little bit on our order to get the latest and greatest version of the Mac and Display that we didn’t know was going to be available. So another bonus there.
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Another example is we broke our iPad Pro. We thought we were hosed and had to buy a new one but Rich took the time to research our records and found our iPad was still covered under AppleCare! We had no idea and assumed it wasn’t, so this was a pleasant surprise. I ran down with the iPad to VRI and they immediately verified the issue, got it warrantied through Apple, and back to us quickly. We saved over $1000 in not needing to buy a new one!
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OK one more example! They have a consignment program that you should check out. I had an Apple Watch that didn’t work correctly and had odd issues with my account. I never used it because of this and the Apple Watch just wasn’t for me anyway. I couldn’t fix it and tried everything I could find online to repair it (software glitch). Rich told me to bring it down for consignment to sell and he would fix it and sell it for me. They spent 2 weeks trying to figure out why it wasn’t working. They repaired my account, got the watch to work as it should and sold it the next day! Again, I thought it was no good, but they fixed it and sold it where I recouped my money and the new owner has a pristine ‘like new’ watch. I know they lost money in that deal, but they didn’t care. It’s that hardcore stubborn enthusiast in them. They wanted to figure it out and did everything it took to do it.
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Waaay back around 2000 (don’t remember the exact year) I remember Rich Voelker at the Macworld Expo being invited on stage and congratulated for his accomplishment to have the fewest complaints and reworks out of any Apple Authorized Service Center of that time. I was thinking ‘What?? That little shop in C/S??’ Their service for the customer was flawless and Apple noticed. It was incredible! Rich never talks about it as he is just too modest, but I remember that day and it was pretty surreal. That’s how good these techs are and another reason you should meet these incredible people. This place goes above and beyond and I will never buy another Mac/Apple product without checking to be sure they sell it first.
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Pic attached of me picking up my repaired iPad Pro thanks to the great people at VRI! Thanks for all the help over the years and the incredible support!
.
I know what you’re thinking. You can save $50 ordering online. I get it, but ordering through VRI has saved me a lot more than that initial cost up front. An example is we wanted to buy a Mac Studio. We did our online research and wanted the nano-texture glass due to the large windows in our office. Rich told us that the loss of picture quality via the nano was not worth it and the glossy standard glass will not glare like we think it would. He was speaking out of honesty and experience. He could have made more money on the nano-glass, but told us his personal experience and what was best for us. He was right! Little to no glare with the standard glass and we are happy we didn’t spend the extra money on the nano. If I would have ordered online I would have spent $100’s more for the nano-glass, would have been disappointed in the performance and have been stuck with it as it was. He also had us wait a little bit on our order to get the latest and greatest version of the Mac and Display that we didn’t know was going to be available. So another bonus there.
.
Another example is we broke our iPad Pro. We thought we were hosed and had to buy a new one but Rich took the time to research our records and found our iPad was still covered under AppleCare! We had no idea and assumed it wasn’t, so this was a pleasant surprise. I ran down with the iPad to VRI and they immediately verified the issue, got it warrantied through Apple, and back to us quickly. We saved over $1000 in not needing to buy a new one!
.
OK one more example! They have a consignment program that you should check out. I had an Apple Watch that didn’t work correctly and had odd issues with my account. I never used it because of this and the Apple Watch just wasn’t for me anyway. I couldn’t fix it and tried everything I could find online to repair it (software glitch). Rich told me to bring it down for consignment to sell and he would fix it and sell it for me. They spent 2 weeks trying to figure out why it wasn’t working. They repaired my account, got the watch to work as it should and sold it the next day! Again, I thought it was no good, but they fixed it and sold it where I recouped my money and the new owner has a pristine ‘like new’ watch. I know they lost money in that deal, but they didn’t care. It’s that hardcore stubborn enthusiast in them. They wanted to figure it out and did everything it took to do it.
.
Waaay back around 2000 (don’t remember the exact year) I remember Rich Voelker at the Macworld Expo being invited on stage and congratulated for his accomplishment to have the fewest complaints and reworks out of any Apple Authorized Service Center of that time. I was thinking ‘What?? That little shop in C/S??’ Their service for the customer was flawless and Apple noticed. It was incredible! Rich never talks about it as he is just too modest, but I remember that day and it was pretty surreal. That’s how good these techs are and another reason you should meet these incredible people. This place goes above and beyond and I will never buy another Mac/Apple product without checking to be sure they sell it first.
.
Pic attached of me picking up my repaired iPad Pro thanks to the great people at VRI! Thanks for all the help over the years and the incredible support!
Working with Voelker Research was a great experience! Instead of recommending I buy a new computer, they suggested updates to my iMac that have made it run like new. Their service was professional and personalized to my needs.
The technician was thorough and explained all the steps needed in order to upgrade my computer’s performance. They also provided me with detailed information on how to maintain my machine in the future. Throughout the whole process, they provided great customer service, answering all of my questions quickly and clearly. And it was such a quick turnaround!
I’m very pleased with the result – now my iMac is running faster than ever before! I strongly recommend Voelker Research for any computer repairs or upgrades – their expertise and customer-focused approach have made me a life customer
They saved my life! My cat spilled water all over my Macbook Pro 15-inch (2017), and it sat in it overnight
I do think Apple recommended Voelker, so props to them
They first checked what damage was done, I believe it was free, and then they assisted me with next steps.
Voelker was able to replace parts, fixing my old laptop (option 1). But they recommended purchasing a used Mac that they sold (opt 2) and I’m glad I did. It is a 2015, but it is very similar to my 2017.
Their recommendation saved me money in the long run, and from the frustrations that come with a repaired Mac.
The workers are genuine and are not trying to hurt your pocketbook. They want to help, and they’re cognisant of you, the customer!
I do think Apple recommended Voelker, so props to them
They first checked what damage was done, I believe it was free, and then they assisted me with next steps.
Voelker was able to replace parts, fixing my old laptop (option 1). But they recommended purchasing a used Mac that they sold (opt 2) and I’m glad I did. It is a 2015, but it is very similar to my 2017.
Their recommendation saved me money in the long run, and from the frustrations that come with a repaired Mac.
The workers are genuine and are not trying to hurt your pocketbook. They want to help, and they’re cognisant of you, the customer!
Have you been a client at Voelker Research – Mac Repair, take a moment and rate their services below :