Wisp in Terrytown | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Took my phone in about a month or two ago for water damage, they replaced the screen and it started to have issues again so I took it back in for that and a camera fix. Woman working there says it’ll be $200 to replace, with not so much as a mention of a potential for inoperability based on corrosion, I agree to pay and as she’s processing I say I’m going to probably trade it in so if there’s a cheaper option let me know. She provides a lower cost / lower quality option, for $150, I go with that at the store. My wife calls in later after we talked about it, decided to go with the $200 option. Woman says she’ll upgrade it to that, I come back a few days later to pick it up. Upon pickup, I’m informed it can’t be warrantied because of corrosion…reasonable, but at least it works, I paid $200 for it.

Wrong. As soon as I get home, the camera lens cover they installed falls off in my pocket, and the scrolling functionality of the phone doesn’t work. I bring it back in the next day to show them, as it has functionality issues I’d like to just have the lower quality option, the phone requires a trade-in, with a level of damage they should have informed me of before installation. No dice from her…she said they tested it (24 hours ago) and said it worked then, and it couldn’t be returned because it wasn’t under warranty. Notably, she says “I was surprised you went with the upgraded version…I wouldn’t have.” Really? Then why did you without remark begin to process the $200 option when I first arrived and not suggest a $150 option which I only discovered upon inquiry? Further still, no similar sage guidance when my wife then called in to bring it back up to the $200 mark?

I demand to speak to the owner, who I’m told will call me. Get a call from some Wisp rep later, owner “can’t make it in on Monday for a call…” presumably because the cell phone repair shop owner exclusively uses land lines (yet somehow managed to get a carrier pigeon in to his rep to say he couldn’t speak to me over the phone). But, Wisp will give a full return and put on the old screen.” Progress! OK, so by old screen you mean the $150 option? “No. The $150 option we won’t give you.” And then, as was reiterated multiple times, “You can be on your way.”

All told…3 trips to the store and hours wasted to begin back where I started with a functionless phone, with the implicit understanding my business is not welcome there…so, no, won’t be taking them up on the refund my time’s been wasted enough. Maybe I’ll hear back from the owner on this, but I’d imagine he can’t make it in for a post 🙂 There are dozens of cell phone repair shops throughout greater NOLA, most cheaper and attached to vape shops where you won’t have to deal with quasi Apple Genius Bar types. Spend your money elsewhere!

REPLY TO WISP…no, that’s simply not what happened during my purchase, it occurred as outlined in my review, and to continue to debate it is futile. If Wisp response was a restaurant review…”they dont serve good food! They overcooked my steak.” Restaurant response: “Your steak was cooked perfectly, as all of our steaks are, eat elsewhere. We have no room or desire for improvement.”

I referred to her as “the woman” because she never introduced herself as Janelle, but based on the tangential CV review seems like she has a plethora of cell phone repair accolades so kudos to her. And it sounds like Ashton should’ve known He Who Must Not Be Contacted was at a birthday party…what was he thinking calling at such a pivotal moment, particularly when the customer in question expected a response 2 days later upon the resumption of the business week?

Best of luck, Wisp

I’m not go lie to you. I didn’t think they would come through the way they did… I had recently gotten a ps5 from my brother that just needed to be fixed with the hdmi port and I contacted a couple other places which charges 140$-200$ and my friend cousin told me about them. 105$ and total being 114.66$ and they completed it in about 2 hours which others expected it to be like 4-8. Amazing customer service and Great communication and cheap aswell

GREAT small business to deal with. Best service ever, they replace the screen in my HTC U11. Ordered on Tuesday, they went out of their way to track it and make sure I could work the repair into my travel plans, installed on Friday. You cant even tell the phone has been touched. They also sell NICE anker charge cables and many accessories.