Best Buy in Silverdale | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Love the pricing, love the 12 months same as cash financing, love the online ordering for pickup in store. The kids working there are friendly and helpful. I’ve bought several drones and televisions here as well as sound bars. During covid I bought a 60 inch with curbside pickup. Got it home and hung out on the wall, turned it on and the screen was smashed. Several large cracks from top to bottom that weren’t visible until it was turned on. Exchanged it same day, opened up the next one and the screen was also smashed. This one was obvious though before it went on the wall. The 3rd one I asked them to open it, plug it in and test it before I arrived. The 3rd one was good. So the warranty was great, no questions asked. They just took care of it for me. I’ll keep coming back.

Wouldn’t return an item purchased less than 24 hours before. Manager tried making up an explanation using a scenario that didn’t even make sense for why they wouldn’t return the item. I have spent a lot of money at Best Buy over the years and would think they’d like to have return customers but apparently not. Sad thing is that the item wasn’t even very expensive. My value as a returning customer would have easily outweighed the return but not the brightest manager here. I will gladly pass on spending any more money here and purchase elsewhere in the future.

I’ve heard such good things about this Best Buy that I was shocked to be spoken to in such a snarky sarcastic manner. John on the geek squad wasn’t helpful at all and was quite condescending. All good, I’ll call the manufacturer myself since the broken item is still under warranty. Moving forward I will shop at Costco where they will take back anything I buy within a 10yr period and I will be greeted with a smile.