JB Hi-Fi in Werribee | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Horrible Pick-up Experience

Lousy customer service sent me to the WRONG place for pickup. I bought a Sony TV and was told to go “around back” for it. This was confusing because in my picture below, the photo and address (warehouse) are two DIFFERENT places. I went to the address 7.3km away (and wasted lots of petrol), only for the people at the warehouse to tell me I needed a different receipt apart from the tax invoice I was given. The store forgot the other receipt for me to receive my order. Despite knowing that the store didn’t give me the right receipt, someone took my tax invoice ANYWAYS and I didn’t get it back (thank God I had a pic of it before).

Anyways I made it back down and I got the TV at last. After a lot of wasted fuel, a few cheeky phone calls from service reps, I’ve finally got the TV at home. Sigh. If I’d know this is what JB Hi-Fi had in store for me this Sunday afternoon, I’d have never come.

I’m always taken aback by the genuine and considerate service I receive at this store. Some staff aren’t quite as warm and welcoming, however, exemplar members like Cyrus, providing constant assistance since sorting out my first laptop and accessories in 2016, and Sean, personally taking the time to apply my lens protector on my phone today despite being busy as I was limited by a hand injury, are the reason I return to this store over others in the community. Thank you!

They use to be great, and made me forget there where other electronic shops. Till I went to the Good Guys, customer. Customer service has good due to sales targets. At JB you cannot find anyone to ask questions about a product, If you find someone after walking all over the shop, it turns out not their area, and the person you need to speak to, is on a break. Also sick of asking is that the best price, just put best price on ticket.