Geek Squad in Sioux Falls | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I spoke with the geek squad online in chat, and asked what the cost would be to have the fan in my laptop cleaned. They advised me I would need to call the store directly to get that information. So I called, and went through all of the many prompts before I finally got to talk to a person who said they would need to transfer me to the Geek Squad, so I waited on hold for awhile. Finally someone came on the line, asked me a couple questions and then asked if I had a geek squad membership, which I replied no I didn’t, and they hung up on me before I could get my question asked. So I called again, went through the whole thing again and got transferred back there, someone answered, and then hung up on me. Definitely not the way to earn my business. So now I will be finding somewhere else to take my laptop too. And any future business I might have had will also be going elsewhere.

I have been by the Sioux Falls Geek Squads on a couple of occasions and each time I felt rushed while trying to explain my problem with the Geek Squad staff. It’s the feeling you get when someone’s busy and don’t really feel like hearing you out. We spend over $8k a year at Best Buy and we also have Total Tech which we pay $200 a year. Every product we buy we always purchase an extended warranty. I think it’s time for us to start shopping with one of their competitors. I will say the Geek Squad that sets up TV’s and Appliances have far more professionalism than the in Geek Squad store personnel behind the counter. Maybe they need additional customer service training?!

Literally do not use them, you’ll be if your item is actually fixed afterwards. They won’t help you with compensation or even customer service when they inevitably ruin your device. We had a broken screen & a functioning phone & left with a fixed screen & a non functioning phone with no explanation! Their only solution was to pay extra for their plan which would not cover the “repair” that was already botched. Actually laughable, these people have no business touching iphones. There’s a reason they’re going out of business